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Payments & Refunds

Find everything you need to know about payments and refunds, so every transaction on U by Prodia feels easy and hassle-free.

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REFUNDS SHOPPING CART PAYMENT METHODS

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PT. Prodia Digital Indonesia

1500830

support@prodiadigital.com

Jl. Raden Saleh no.55, Kec. Menteng, West Jakarta 10330

Consumer Complaint Service

Directorate General of Consumer Protection and Trade Order, Ministry of Trade of the Republic of Indonesia

0853-1111-1010

Payments & Refunds

Which conditions allow a customer to request a refund?

What conditions are considered valid reasons for a refund request from the Medical Laboratory/Company?

I have read the refund terms and conditions and meet the requirements. What is the process?

How long does it take for the refund to be processed and credited to my account?

What should I do if I haven't received refund from my refund application?

What conditions are considered valid reasons for a refund request from the customer?

When can I request a refund for a lab test via U-aang?

When is a lab test refund not applicable via U-aang powered by blu?

How do I submit a lab test refund request which transactions are carried out via U-aang?

How do I check the status of my refund request with U-aang payment method?

How will I receive updates on my Lab Test refund with U-aang payment method status?

Can I request a refund for a purchased Bundle on the Lab Test menu?

How to request a refund [for vaccination products]?

How to request a refund for doctor consultation orders?

How long will the refund process take for purchases at the Health Shop?