U by Prodia

U by Prodia Term and Condition
These terms and conditions (hereinafter referred to as “Terms and Conditions”) govern the statement of rights and obligations, as well as the applicable provisions regarding the services provided by the Service Provider (as defined below) through the Platform (as defined below) provided by PT Prodia Digital Indonesia (“PRDI” or “We”) for Customers (hereinafter referred to as “You”) as well as PRDI services related to providing access to the Platform to you and also applies to You in using and/or obtaining Services from PT Prodia Widyahusada Tbk (“PRDA” or “Prodia”).

By downloading, installing, using the PRDI Platform and/or enjoying the Services of the Service Provider, you agree that you are deemed to have read, understood, acknowledged, accepted, and agreed to all information, terms and conditions of use of the Platform contained in the Terms and this provision.

We may change these Terms and Conditions at any time without your consent. Such changes will take effect once they are posted on the Platform and it is your responsibility to review these Terms and Conditions regularly. Your continued use of the Platform after each of these changes, whether you have reviewed it or not, will make you bound by any changes to these Terms and Conditions.

If you do not agree with one, part, or all of the contents contained in these Terms and Conditions, please delete the Platform on your electronic device and/or not access the Platform and/or not use the Service Provider. Please also note that these Terms and Conditions may be updated from time to time.

Through the Platform, you can perform and enjoy Teleconsulting services (as defined below) which provide an opportunity for you to have conversations and obtain information with Service Providers (as defined below). Teleconsultation can only be used by Service Providers to assist you in consulting health checks that you only perform at PRDI. If you have a cover letter from a specialist, we recommend that you continue to follow the directions of your specialist. You agree to abide by and be bound by these Terms and Conditions, which act as a valid agreement between you and PRDI.

If you do not agree with the provisions of these Terms and Conditions, then we in good faith ask you not to use this Platform.

Every activity carried out on the Platform is legally protected under Law no. 11 of 2008 as last amended by as amended by Law no. 19 of 2016 concerning Information and Electronic Transactions and Government Regulation No. 71 of 2019 concerning the Operation of Electronic Systems and Transactions, the implementing regulations and their amendments from time to time, and all forms of engagements that arise in connection with the use of the Platform, have complied with the legal terms and conditions of an agreement based on the KUHPerdata (as defined below).

1. DEFINITION

1.1 Unless expressly stated otherwise, any and all terms defined in these Terms and Conditions have the following meanings:

“Account” has the meaning defined in Article 2.2.1;
“Doctor” means any doctor who is officially registered and supervised by the Indonesian Doctors Association and the Indonesian Medical Council and has a Practice License (SIP) and Registration Certificate (STR) to practice health services;
“GoApotik” means PT Karsa Inti Tuju Askara
“Reward Page” refers to a page on the platform that contains all the benefits owned by the Customer and the activities that the Customer can engage in order to gain benefits;
“Health Program” has the meaning defined in Article 10;
“Health Shop” is a feature on the Platform where PRDI collaborates with K24-Klik and GoApotik or other licensed pharmacies, to provide Health Products on the Platform;
“PRDI Intellectual Property Rights” has the meaning defined in Article 20;
“Home Service” means the part of the Service that provides an opportunity for you to have blood drawn at a location that you can specify and is subject to the Terms and Conditions applicable at the Service Provider;
“Information” means the content, text, data, graphics, pictures, information, proposals, guidelines and other materials provided by PRDI;
“Doctor Information” has the meaning as defined in Article 7.5;
“Medical Information” means all data and information that has been made in the form of files containing records and documents about patient identity, examination, treatment, action, and other services provided to patients, including in electronic form (or in other forms or another way);
“Personal Information” means any personal data or information about a person, either identified and/or individually identifiable or in combination with other information directly or indirectly, either electronically through the Platform and/or non-electronically , whether in the form of full name, date of birth, telephone number, home address or billing address, e-mail address, Medical Information or other information that is considered personal data based on the applicable laws and regulations, which you provide to PRDI and/or the Service Provider;
“PRDI Privacy Policy” means the policy on the use of Personal Information connected to the Platform;
“KUHPerdata” means the Indonesian Civil Code (Kitab Undang-Undang Hukum Perdata);
“Receipt” means an official document providing valid proof of payment for a transaction executed by you. The receipt outlines transaction details, including order summary, product information, payment details, and total payment amount in Indonesian. Receipts are dispatched in electronic format to the email address registered in Platform. Please note that, in accordance with PRDI's corporate policy, customized receipt formats are not accommodated;
“K24-Klik” means PT K-24 Klik Indonesia;
“Medical Laboratory” means a laboratory that tests clinical specimens to obtain Medical Information related to diagnosis, management, disease monitoring, prognosis, and disease prevention;
“Services” means the services offered and/or provided by the Service Provider through the Platform as follows:
- Medical laboratory examination;
- Teleconsultation;
- Consultation with Doctor;
- Provision of vaccines;
- Health Shop;
- Information related to a healthy lifestyle;
- Health Plan; and
- Other services that we may add from time to time.
“Agreement Sheet” has the meaning defined in Article 12;
“Log in via Biometric” is a login method using fingerprint and/or facial recognition features that have been previously registered by the Customer on the Customer's device, which can only be used on devices that have these features.
“Mission” refers to a series of activities that Customers can complete to earn rewards in the form of short-term points;
“Customer” or “you” means the party who legally, and has agreed to use the Platform;
“Service Provider” means Doctors, specialists, nutritionists, fitness trainers, psychologists, licensed health workers, and/or other parties who provide Services through the Platform;
“Permenkes No. 411/2010” means Minister of Health Regulation No. 411/MENKES/PER/III/2010 concerning Clinical Laboratories as last amended by Regulation of the Minister of Health No. 26 of 2018 concerning Electronically Integrated Business Licensing Services for the Health Sector (as may be amended from time to time);
“Permenkes No. 14/2021” means Minister of Health Regulation No. 14 of 2021 concerning Standards for Business Activities and Products in the Implementation of Risk-Based Business Licensing in the Health Sector as last amended by Regulation of the Minister of Health No. 8 of 2022 concerning Amendments to Ministerial Regulation No. 14 of 2021 concerning Standards for Business Activities and Products in the Implementation of Health Sector Risk-Based Business Licensing (as may be amended from time to time);
“Platform” means an application that can be accessed through a website managed by PRDI or an application that can be downloaded from a mobile phone and/or any electronic device (including Android and iOS versions);
“Long-term Point” refers to the points obtained by Customers through transactions, either at branches and/or on the Platform;
“Short-Term Points” refers to the points obtained by Customers through the completion of Missions within the Platform, with a validity period determined in accordance with the program endorsed by Prodia;
“Prodia Points (P-Poin)” represent the reward value bestowed upon Customers for their purchasing activities at Prodia and/or on the Platform;
“Health Product” has the meaning as defined in Article 9;
“Rewards” refers to an appreciation in the form of Prodia Points (P-Poin) given to the Customer for their loyalty in conducting transactions with Prodia, including but not limited to the Platform.
“Teleconsulting” means remote interaction with Service Providers (as defined below) via live chat, video conferencing, voice calls, and other information technologies as may be added from time to time;
“Tiering Prodia Points (P-Poin)” refers to the Customer’s membership status on the Rewards Page obtained through the accumulation of Prodia transactions, including but not limited to the Platform; and
“Voucher” refers to various benefits that Customers can enjoy by redeeming Prodia Points (P-Poin) on the Reward Page
“U-aang” means a payment method on the Platform integrated with BCA Digital-blu, which can be used by Customers to conduct transactions through the Platform; and
“ Bundle Lab Test ” is a laboratory examination package consisting of several examination visits with the same or certain types of tests, which are purchased in one transaction and used separately in several visits according to applicable provisions.

1.2 Unless otherwise specified, references to articles or attachments are references to articles or attachments in these Terms and Conditions.
1.3 All headings in these Terms and Conditions are made for convenience of reference only and do not affect the construction of these Terms and Conditions.

2. TERMS OF USE OF THE PLATFORM

In using the Platform, you need basic internet skills, related payment services and general security capabilities. You are expected to have the necessary internet usage skills and knowledge to utilize the Platform.

The Platform allows you to submit a request for a Service to a Service Provider. The Service Provider has the sole discretion and full authority to accept or reject any of your requests for the Service. If the Service Provider accepts your request, the Platform will notify you and provide information about the Service Provider, including the order number and the ability to contact the Service Provider by telephone. You may be subject to the terms and conditions that apply to the relevant Service Provider.

Every feature or facility in the Platform can be updated or changed according to the needs and development of the Platform.

By using the Platform, you understand and agree that conversations through the video call, voice call and chat features will be automatically stored and archived for legal purposes and to improve service quality. Confidentiality of your conversation is guaranteed and information will not be disseminated while still referring to the provisions of the Privacy Policy.

2.1 Capability

You hereby represent and warrant that you are legally capable, you are at least 18 (eighteen) years old or legally married. You have the legal right and ability to obtain the Service and use the Platform which is governed by these Terms and Conditions, to register in the Service on your behalf and to use the Service in connection with these Terms and Conditions and to be bound by the rules therein.

You must meet the requirements to be declared an 'adult' in order to get the Service and use the Platform, which is at least 18 (eighteen) years old or legally married. In the event that you are under 18 (eighteen) years of age and/or under guardianship, your parent or guardian or guardian must accept these Terms and Conditions. You hereby represent and warrant that you have the right, authority and capacity to obtain the Services and use the Platform.

The Platform offers a Family Member feature which allows Users to link their accounts with other Users. However, the availability of the Family Member feature shall not be regarded as a transfer of, or substitute for, guardianship authority for Users under the age of 18 (eighteen). Therefore, explicit consent from a parent or legal guardian remains a mandatory prerequisite for the lawful access to and use of the Platform in accordance with applicable laws and regulations.

2.2 Platform Account

2.2.1 In order to use and enjoy the Services, you are required to first register yourself to create an Account by providing your Personal Information to PRDI through the Platform ("Account").

2.2.2 Your account may only be used by you and shall not be transferred to any other person and/or third party under any circumstances and/or reasons. You are responsible for each use of your account. We reserve the right to refuse to facilitate an order if We know or have sufficient grounds in accordance with Our internal policy to suspect that You have diverted or allowed Your account to be used by someone else.

2.2.3 PRDI through the Platform may terminate and/or limit the registration process or use of the Platform carried out by You if a violation of these Terms and Conditions and/or applicable laws and regulations is found.

2.2.4 You warrant that the Personal Information you provide is true, accurate, current, and complete, and continue to keep such Personal Information true, accurate, current, and complete. In the event that it is proven that the Personal Information provided by You is wrong, then We are not responsible for any losses that may arise due to Your mistake in providing Personal Information.

2.2.5 You are the sole authorized party to access, use and enjoy the Services within the Platform. You are required to maintain the security and confidentiality of your Account independently. We are not responsible for your failure to maintain the confidentiality of your Account.

2.2.6 You are obliged to notify PRDI if you become aware of a security breach or misuse of Personal Information that may threaten your Personal Information.

2.2.7 All service bookings apply only to your account data as a user as mentioned in Article 2.2.2 of this platform. Bookings for services for other persons and/or third parties with different data from your account may be processed on the condition that you have a family relationship and become a legal guardian and only for those who are registered as sub-accounts. However, if the patient's name is different from the one registered on the application, the order cannot be processed and no refund can be made.

2.3 International Customers

This platform operates entirely in the territory of the Republic of Indonesia. International customers acknowledge and agree that this Platform may collect and use your Personal Information and disclose it to other parties outside your jurisdiction of residence. In addition, such Personal Information may be placed on servers that are outside your jurisdiction. By providing information, you acknowledge that you agree to transfer Personal Information outside your jurisdiction of residence, if you do not agree to the transfer of such Personal Information, you are not allowed to use our Platform.

2.4 Password Confidentiality

You are only responsible for maintaining the confidentiality of your password and for all activities carried out on your account on the Platform. You agree to prohibit others from using your password and immediately notify us of the use of your password without your authorization or other security issues that arise.
Neither party has the power or authority as an agent, employee or in any capacity to represent, bind, create or assume any other obligations of the other party for any purpose.
Confirmation of actions in the use of the Platform and/or registration for the Service is an electronic signature on the terms and permits and your agreement to agree with us electronically.

2.5 Log in via Biometrics

2.5.1 In order to use the Biometric Login feature on the Platform, Customers must first do the following:

2.5.1.1 the electronic device used has fingerprint and/or facial recognition biometric features;

2.5.1.2 have at least 1 (one) fingerprint biometric and/or facial recognition recorded on the Customer's electronic device;

2.5.1.3 enable the Log in via Biometrics feature in the Settings menu on the Platform in the Account > Security > Log in via Biometric menu.

2.5.2 By activating the Log in via Biometric feature, the Customer agrees to use the fingerprint and/or facial recognition biometrics that the Customer has registered on the Customer's electronic device used for authentication purposes in accessing the Platform.

2.5.3 Customers can disable the Log in via Biometric feature by accessing the Account > Security > Log in via Biometric menu.

2.5.4 Customers are required to check and ensure that the fingerprint biometrics and/or facial recognition recorded on the electronic device that the Customer uses to access the Platform are only the Customer's fingerprint biometrics and/or facial recognition.

2.5.5 Customers are not permitted to:

2.5.5.1 registering another person's fingerprint biometrics and/or facial recognition on the Customer’s electronic device; and/or

2.5.5.2 allow another person's fingerprint biometrics and/or facial recognition to be used to access the Customer Account.

2.5.6 PRDI is not responsible including but not limited to:

2.5.6.1 the quality and security of the biometric features on the electronic device you use; and/or

2.5.6.2 negligence and/or misuse by you and/or other parties of the biometric features on your electronic device

2.5.7 Customers understand and agree that PRDI does not store, access, manage, or process biometric data (including but not limited to fingerprints and/or facial recognition) used in the Log in via Biometric feature.

2.5.8 PRDI has no obligation to examine or investigate the authenticity or validity or authority of the email and password users, and the Log in via Biometric feature or to assess or prove the accuracy or completeness of the instructions in question. Therefore, the instructions are valid and legally binding on the Customer.

2.5.9 The biometric authentication process is entirely carried out by the operating system of the Customer's electronic device, and the biometric data remains stored locally on the device, in accordance with the privacy and security policies of the relevant operating system provider. You understand the need to protect electronic devices, are fully responsible for and release PRDI from all legal consequences, risks, claims, losses, costs, and responsibilities arising or suffered by any party now and/or in the future in connection with the use or misuse of the Log in via Biometric feature and/or by fingerprints and/or faces of other people registered on the Customer's electronic device.

2.6 Device Notifications

The Platform may send informational and/or promotional notifications to Customer's device. If you do not wish to receive them, you may disable notifications in your device settings.

3. PRIVACY POLICY

3.1 You will be asked to enter your Personal Information such as full name, address, city, postal code, place of birth, date of birth, gender, identification card or passport number (for foreigners), and telephone number. You warrant that the content or information you place on the Platform is correct.

Your privacy is very important to us. We guarantee the privacy and/or protection of your Personal Information, by:

(a) maintain the confidentiality, integrity and availability of your managed Personal Information;

(b) guarantee that the collection, storage, use and disclosure of your Personal Information will be based on your consent, unless otherwise specified, or required by applicable laws and regulations; and

(c) guarantee that the use and disclosure of your Personal Information is carried out based on your consent as the owner of the Personal Information and in accordance with the purposes for which it was communicated to you at the time of obtaining the Personal Information. Exceptions to this are justified if legally required in accordance with applicable laws and regulations and/or on a court decision with permanent legal force that requires us to disclose your Personal Information.
3.2 You can view the PRDI Privacy Policy applicable to the Platform at Privacy Policy.

3.3 By using the Platform, you are deemed to agree to the PRDI Privacy Policy, and agree to give us the right to use the information you provide to us through the Platform (including but not limited to Personal Information and Medical Information), for things as stated in the PRDI Privacy Policy.

4. REFERRAL DOCTOR

When you will use the Service, you will be asked to enter the name of your referring Doctor.

You warrant that the name of the referring Doctor that you place on the Platform is correct.

You can select one profile from the list of sub accounts to become a patient before selecting your referring doctor and you guarantee that the profile selected from the sub accounts is correct.

5. MEDICAL LABORATORY EXAMINATION

You voluntarily and responsibly choose to obtain clinical specimen examination services at the Medical Laboratory through the Service.

You understand that Article 8 of the Regulation of the Minister of Health Number: 411/MENKES/PER/III/2010 concerning Clinical Laboratories has stipulates that Clinical Laboratories can only perform clinical specimen examination services upon written request from government or private health care facilities, doctors, dentists for examination of dental and oral health needs, Midwives for examination of pregnancy and maternal health, or government agencies for law enforcement purposes.

You have good intentions and guarantee that the data on the type of examination you choose is correct upon a written request from the competent authority based on Article 8 of the Regulation of the Minister of Health Number: 411/MENKES/PER/III/2010 concerning Clinical Laboratories;

You are fully responsible for all legal consequences if the clinical specimen examination service you choose through the Service is not based on a written request from the Party you appoint to provide health services for yourself as stated in Article 8 of the Regulation of the Minister of Health Number: 411/MENKES/ PER/III/2010 concerning Clinical Laboratories and will not file any claims in any form and in any way against us.
You understand that as of April 1, 2021, we are in full compliance with the Regulation of the Minister of Health Number 14 of 2021 concerning Standards for Business Activities and Products in the Implementation of Risk-Based Business Licensing in the Health Sector Chapter 29 concerning Clinical Business Standards and 38 concerning Medical Laboratory Standards, therefore all consequences and legal obligations based on the Regulation of the Minister of Health Number 14 of 2021 should be understood by you and us as the service provider.

5.1 Refund Terms and Conditions

Refunds caused by problems originating from the Medical Laboratory can be made if the patient refuses to reschedule the examination/re-examination/re-sampling. The criteria for obstacles to allowing refunds are:

(a) Vacancies of reagents at the inspection branch site.

(b) Damage to inspection equipment at the location of the referred inspection branch/branch.

(c) A force major event that affects the conduct of the examination. Force Major or coercive circumstances such as major natural disasters, floods, earthquakes, riots, large-scale withdrawals of funds, which directly result in delays and/or inability to carry out the inspection agreement.

(d) Sampling and examination have been carried out but the Medical Laboratory cannot issue the results of the examination because of repeated tests that must be carried out both internally/ externally, and are not approved by the patient.

(e) Cancellation of the test due to the following reasons include, but are not limited to:

Customer's misunderstanding of the test name;
- Customer's misunderstanding of the Family Member feature resulting in the wrong order ID;
  - Customer is a Potential Customer (PCC, VIP/VVIP) that has been determined by each Prodia branch;
  - not willing to wait for the results to be completed;
  - already checked at another medical facility before;
  - sick condition (hospitalized) or died by attaching supporting documents (doctor's letter, previous result history document, or death certificate);
  - Customer on business out of town/abroad accompanied by evidence;
  - total transaction above IDR 1,500,000,-;
  - last day of order validity period, Prodia branch closed; and/or
  - last day of order validity period, female Customer still on her period.

Refund requests will be processed if they meet at least 2 (two) of the reasons above.

For refunds that are not caused by errors or negligence on the part of the Medical Laboratory, you will be subject to a deduction of 5% of the total payment.

The refunds that will be subject to a deduction of 5% of the total nominal payment are refunds for the following reasons:

Customer's lack of understanding of the name of the test;
- Customer's lack of understanding of the Family Member feature resulting in incorrect order ID;
  - Customer not willing to wait for the results to be completed;
  - Customer is out of town/overseas business customers accompanied by evidence; and/or
  - Customer have taken examination at other medical facilities previously.

(f) A refund request will be processed if it meets at least 2 (two) of the reasons above

1.If a refund is not caused by an error or negligence by the Medical Laboratory, a 5% fee will be deducted from your total payment.

2.The administrative fee deduction applies only to transactions of less than Rp5,000,000.00 (five million rupiah) and for refund requests submitted for the following reasons:

Customer's lack of understanding of the name of the test;
- The Family member feature resulting in incorrect order ID;
  - Customers are not willing to wait for the results to be completed;
  - Business customers going out of town/overseas accompanied by proof; and/or
  - Customer had previously undergone examination at another medical facility

For transactions of Rp5,000,000.00 (five million rupiah) or more, refunds for the reasons above will be processed without any administrative fee deduction

(g) Orders that have passed the examination deadline, which is 30 days from the time the order is paid for by the patient, cannot be refunded.

5.1.1 Offline Refund Request

Offline refund requests are made by submitting a request to the nearest Prodia branch in accordance with applicable provisions; and
1. The refund process is 14 (fourteen) working days after the refund request is received and declared complete by the Prodia branch. Refunds will be made via the payment method used previously or via other methods in accordance with applicable Prodia policies.

5.1.2 Online Refund Request

Refund requests through the application may only be submitted by the Customer who made the transaction (the owner of the primary/main account) and has activated U-aang;
1. Refund requests for Visit Branch Services may be submitted no later than the examination date (D);
  1. Refund requests for Home Service may be submitted no later than 3 (three) days prior to the examination schedule (D-3);
  2. Customers are required to complete the refund request form in the application accurately and in full;
  3. Refund requests will be reviewed by the relevant team within a maximum of 3 (three) Business Days from the date the request is received;
  4. The team reserves the right to approve or reject refund requests in accordance with the applicable General Refund Terms and Conditions;
  5. In the event that a refund request is approved, the refund will be credited to the Customer’s registered U-aang (blu BCA Digital) account within a maximum of 2 (two) Business Days from the date approval is granted; and
  6. Customers who have not activated U-aang may still submit refund requests offline in accordance with the applicable provisions.

5.2 Reschedule Terms and Conditions

Rescheduling caused by constraints from you and/or the Medical Laboratory with the following criteria:

(a) A force major event that affects the conduct of the examination. Force Major or coercive circumstances such as major natural disasters, floods, earthquakes, riots, large-scale withdrawals of funds, which directly result in delays and/or inability to carry out the inspection agreement.

(b) unavoidable reasons (illness/accident, sick nuclear family, interests that cannot be represented by others),

Rescheduling arrivals can be made within a maximum period of 30 days from the schedule that has been determined since the transaction is paid off, referring to the deadline for checking each transaction.

5.3 Terms and Conditions of Lab Test Bundle Services

The Lab Test Bundle service is a laboratory testing package consisting of multiple visits purchased in a single transaction through the U by Prodia app. Each visit in the package is used separately according to applicable terms and conditions and can only be used by the primary account holder making the purchase.

To provide clarity regarding the use of the service, the following conditions apply to users who purchase the Lab Test Bundle :

1. Lab Test Bundle User Terms

Each Lab Test Bundle package consists of several separate examination visits. Each visit will have a unique booking code , which is used during registration at a Prodia branch. The first visit is scheduled at the time of booking, while subsequent visits can be scheduled by the user through the order details page in the app, subject to branch and service availability.

2. Terms of Activation and Implementation of Visits

Each visit included in the Lab Test Bundle package must be activated by the user through the app before use. Once activated, users can select a branch and schedule their visit based on service availability. Each visit can only be used once and cannot be combined with other visits.

3. Visiting Interval Provisions ( Cooldown Period )

Some Lab Test Bundle packages may have a minimum time interval between visits. Users can only make subsequent visits after meeting this time interval. Information regarding the visit interval will be displayed in the package details before the user makes a purchase.

4. Terms of Validity of the Lab Test Bundle

Each Lab Test Bundle has a certain validity period according to the package terms. If by the end of the validity period there are still visits that have not been used, then the visits are declared forfeited and cannot be used again.

5. Terms of Service

Tests included in the Bundle Lab Test package can only be performed through in-person visits to Prodia branches. Home service is not available for the Bundle Lab Test package . When performing the test at a branch, users must present the booking code specified by the system for registration and service verification purposes.

6. Refund Terms

successful purchase of a Lab Test Bundle package is final and cannot be canceled, transferred, or refunded for any reason. Refunds will only be considered under certain circumstances if Prodia cannot provide the service in accordance with applicable policies.

7. Price and Payment Terms

The price of the Lab Test Bundle package paid at the time of transaction is final and not subject to future price changes. Payment is made using the payment methods available on the U by Prodia app in accordance with applicable regulations.
8. Terms of Use of Data and Notifications

In order to implement the Bundle Lab Test service , Prodia may process and use user data for transaction administration purposes, managing visit schedules, validating services at branches, and sending notifications or reminders regarding visit schedules and package validity periods. This data may also be shared with Prodia's operational systems as needed to support the registration process, conduct laboratory tests, and deliver test results to users in accordance with the applicable privacy policy.

5.4 Home Service Terms and Conditions

Home Service is a part of the Service that provides an opportunity for you to take blood at a location that you can determine and is subject to the Terms and Conditions that apply at the Medical Laboratory.

The following are the terms and conditions between you and the Officer. By using this Service, and/or by registering yourself in the Service, signifies that you agree to the terms of use, including that you agree to provide information regarding your personal data.

5.4.1 General Terms of Home Service

The Home Service feature can appear in accordance with the terms and conditions set when you access the service of Home Service, including but not limited to the type of test, location and minimum order requirements. Home Service services are subject to a service fee in the form of Home Service Fees.

5.4.2 Provisions for Change of Home Service Schedule

The process of changing the inspection schedule can be done as long as the desired schedule is available. The process of changing the inspection schedule carried out on D-2 and the previous day, is not subject to Home Service fees. If the blood collection process is canceled on the day that has been determined for some reason, the service schedule of Home Service can be changed with a Home Service fee charged again.

If you do not want to be charged Home Service fees again, then you can visit the Medical Laboratory Branch that has been selected in the application by bringing proof of payment that has been made. The validity period of the service is as stated on the proof of payment.

5.4.3 Provisions for Home Service Blood Drawing Process

Blood sampling is done in an open area, for example in the living room and not in a closed room, for example in a room. Unless the customer is sick it can be done in the room and the door is not locked and opened.

5.4.4 Provisions for Live Chat and Home Service Officer Tracking

You can chat with officers starting from D-1 from the selected schedule. You can also see the position of the officer after the officer prepares to go to the designated Home Service location.
You understand that the Application uses data from Google Maps services and content, and by using the Application, you agree to comply with the following Google Maps terms of service:

Google Maps/ Google Earth Additional Terms of Services at https://maps.google.com/help/terms_maps.html;
- Google Privacy Policy at https://www.google.com/policies/privacy/; and
  - Google Acceptable Service Policy at https://cloud.google.com/maps-platform/terms/aup/.

5.4.5 Actions We Deem Necessary

If we know or have sufficient reason to suspect that you have committed immoral acts, violations, crimes or other actions that are contrary to these Terms of Use and/or applicable laws and regulations, whether referred to in these Terms of Use or not, then We reserve the right to and may freeze your Account, temporarily or permanently, or terminate your access to the Application, including Services, Third Party Content, Offers and/or Payment Methods contained therein, conduct inspections, claim compensation, report to the authorities and / or take other actions that we deem necessary, including criminal or civil law actions.

We will follow up by conducting an investigation and/or facilitating the Service Provider concerned to report to the authorities if we receive a report of a violation by you of these Terms of Use or a violation of the applicable laws and regulations, in connection with:

Verbal harassment or violence, including but not limited to, physical, gender, ethnicity, religion and race, by you against the Service Provider;
- Acts of fraud
  - Harassment or physical violence by you against the Service Provider; and/or
  - Sexual harassment or violence, whether verbal or physical, by you against the Service Provider.

This provision also applies otherwise if you experience the actions as mentioned above by the Service Provider against you.

You have full responsibility to ensure that the information provided in Home Service is accurate. We will make no effort to validate the information provided by you in your use of the Home Service with respect to its content, correctness or usefulness.

Use of Home Service requires basic internet usage and general security skills. You are expected to have the requisite internet usage skills and knowledge to utilize Home Service.

5.4.6 Explanation and Approval for Use of Home Service

As with any medical procedure, there are potential risks associated with Home Service. By using Home Service, you agree to comply with the Terms and Conditions, Privacy Policy and risks described below:

(a) Home Service is carried out on a schedule that has been selected and the schedule arrangement is carried out systematically. You are required to prepare for the Home Service process according to the schedule you have chosen.

(b) The officer has an obligation to carry out all Home Service services ordered by him. The officer has the right to leave your blood collection location to go to the next location if you are not ready to receive services and or do not respond to the schedule that has been selected.
By deciding to use this Home Service, you acknowledge and agree that you are aware of these limitations and agree to assume all risks of these limitations.

6. VACCINE PROVISION

Vaccination is the introduction of a vaccine into the body to create immunity against one or more viruses/bacteria. Vaccination aims to protect against specific diseases while simultaneously reducing their prevalence, hopefully leading to their eradication. Vaccination services are carried out in accordance with proper procedures and regulations to ensure safety and effectiveness for both you and the healthcare professional (in this case, the doctor) administering the vaccination.

The implementation of vaccination services is carried out in accordance with applicable medical procedures and health service standards to ensure safety and effectiveness for vaccine
recipients and health workers (in this case doctors) who carry out vaccination procedures.

Vaccination services can be provided to children or adults, depending on the type of vaccine. Partner clinics offer various types of vaccination services ("Vaccine Providers"), subject to availability and applicable policies.

6.1 Refund Terms and Conditions

Vaccine orders can only be made no later than D-2 before the appointment and no later than H-30 days before the appointment. Refunds caused by problems originating from the Vaccine Provider can be done if you refuse to reschedule the vaccination, the criteria for obstacles to allowing a refund are:

(a) Vaccination vacancies

(b) Absence of a doctor at the vaccination location who was notified suddenly with unavoidable reasons (illness/accident, sick nuclear family, interests that cannot be represented by others) and you are not willing to reschedule.

(c) A force major event that affects the implementation of vaccination. Force Major or coercive circumstances such as major natural disasters, floods, earthquakes, riots, large-scale withdrawals of funds, which directly result in delays and/or inability to carry out the inspection agreement.

Refunds caused by problems originating from the patient/you are not allowed. Patients who are not eligible upon arrival at the branch for vaccination, will be directed to make a schedule change within 14 (fourteen) days or 2 (two) weeks from the time the order is paid.

6.2 Reschedule Terms and Conditions

Rescheduling caused by constraints from the patient/you and/or the Vaccine Provider with the following criteria:

(b) unavoidable reasons (illness/accident, sick nuclear family, interests that cannot be represented by others),

The rescheduling process can only be done 2 (two) days before the predetermined schedule, 1 (one) time as long as the schedule is available within a maximum period of 14 (fourteen) days from the predetermined schedule.

The patient's absence on a predetermined schedule, with or without any information, then the transaction will be considered forfeited.

7. TELECONSULTATION

7.1. Teleconsulting Use

Teleconsulting Services is part of the Platform that provides an opportunity for you to have conversations with Service Providers that are subject to the Terms and Conditions that apply at PRDI. The Service Provider will assist you in informing you of the type of examination and consultation of examination results via Teleconsultation to you.

7.2. Teleconsultation Terms and Conditions

By using the Service, and/or by registering yourself in the Service, signifies that you agree to these Terms and Conditions, including that you agree to provide Medical Information regarding your health.

There is no relationship between the patient and the Doctor in Teleconsultation. Doctors do not replace your relationship with your health care provider. The interpreted information (not limited to the content of the Service and information derived from online consultations (online)) shall not constitute a substitute for professional medical advice, evaluation or services from a medical practitioner or other competent healthcare provider. You acknowledge and agree that the Services provided through the Platform do not replace examinations and treatment with doctors in general or face to face. This information should be used only after consulting a medical practitioner or other healthcare provider. As previously stated, we reiterate that Teleconsultation is only used by Service Providers to assist you in consulting health checks that you only do at PRDI. If you have a cover letter from your specialist, we recommend that you continue to follow the directions of your specialist.

You are aware that although some of the Medical Information provided to you in Teleconsultation (including information provided in direct response to inquiries or posts) may be provided by individuals with healthcare professions. The criteria for such information are not to create a relationship between the patient and the Doctor, but to provide you with information on various types of medical conditions. Such medical diagnoses and treatments and information do not constitute a direct medical diagnosis, treatment or prescription. Everything in Teleconsultation should be used for informational purposes only. Teleconsultation does not provide medical diagnosis, treatment, and/or any form of prescription.

Teleconsultation is designed to support the health decisions and choices you make. Decisions and choices are entirely in your hands. In relation to the advice you receive from your regular Doctor or the provision of professional health services, is the best decision maker for your health. The service is not coercive or binding and we will not make any decisions for you, what we can do is help you find good medical information and connect with doctors to obtain personal information.

In Teleconsultation, you can ask and find questions that provide Medical Information and related educational answers by Service Providers. Teleconsultation is not a place for health services, but Service Providers in Teleconsultation can be a reliable source, and provide general health information that is relevant. We hope this service can be useful for you. Please use it responsibly.

Teleconsultation duration is 15 - 30 minutes. If you are not present within 10 minutes of the scheduled time, the session will be considered forfeited and non-refundable. If the doctor is not present within 10 minutes of the scheduled hour, then you have the right to request a rescheduling or refund of the transaction

Even though in your real life, the Doctor you are subscribed to is a Doctor in Teleconsultation, unless permitted by applicable regulations, personal medical advice, treatment or diagnosis is not necessarily permitted to be provided through Teleconsultation, and by using Teleconsultation you agree not to collect or use the information received. such as personal advice, treatment or diagnosis. This applies to public interactions in Teleconsultation as well as paid consulting. Whenever you want personal medical advice, treatment, or diagnosis, you should contact a medical practitioner or healthcare professional and see them in person. We allow you to have personal contact with medical practitioners in terms of consulting and requesting a second opinion, but the information provided is not for a physical examination, diagnosis, prescription or treatment.

Teleconsultation is not intended for emergencies or critical situations that require immediate medical attention. Teleconsultation Services are not intended for immediate service and are not a substitute when face-to-face consultation is required.

You have full responsibility to ensure that the Medical Information and symptoms or physical complaints provided in the Teleconsultation are accurate, clear, complete and not misleading. We will make no effort to validate the information provided by you in the use of Teleconsultation with respect to its content, correctness or usefulness. We and the Doctor aim to provide the best service, and allow you to ask questions and share more information.

7.3. Refund Terms and Conditions

Refunds caused by problems originating from the Service Provider can be made if the patient refuses to reschedule the consultation. The criteria for obstacles to allowing refunds are:
(a) The absence of the selected doctor who was informed suddenly with unavoidable reasons (illness/accident, sick nuclear family, interests that cannot be represented by others) and the patient is not willing to reschedule.

(b) A force major event that affects the conduct of the consultation. Force Major or compelling circumstances such as major natural disasters, floods, earthquakes, riots, large-scale withdrawals of funds, which directly result in delays and/or inability to carry out the consultation agreement.

Refunds at a doctor's consultation due to problems from you can only be made a maximum of 48 (forty eight) hours before the appointment. Your absence on the day of the order, will be directed to reschedule within 1 (one) month or 30 (thirty) days from the time the order is paid.

The process for submitting a refund is done by means of the patient/you sending an email with the format:

Order ID
- Customer name
- Contact Number (Phone)
- Booking Code
- Reason for Cancellation
- Bank Account Number
- Bank Name
- Bank Account Name

and attach:

Proof of order
- Customer ID card

sent to finance@prodiadigital.co.id

Refund application status will be sent by PRDI finance to you. If the application is accepted, then you will get a refund within a maximum of 14 (fourteen) working days after the Refund application email is received.

7.4. Reschedule Terms and Conditions

Rescheduling caused by constraints from you and/or the Medical Laboratory with the following criteria:

(b) unavoidable reasons (illness/accident, sick nuclear family, interests that cannot be represented by others).
Rescheduling can only be done 1 (one) time for each transaction, no later than 2 (two) days prior to the predetermined schedule as long as the schedule is available according to the previously selected Doctor within a maximum period of 30 (thirty) days from the scheduled schedule. already determined.

7.5. Service Provider Independence

Opinions, ideas, and answers provided by Service Providers via Teleconsultation (hereinafter collectively referred to as “Doctor Information”) are solely individual and independent opinions, and opinions of individuals, and do not necessarily reflect the opinions of PRDI, its affiliates or other organizations or institutions that affiliated with Service Providers or specialists or other organizations or Service providers. The Service does not recommend or endorse any specific test, physical, product, procedure, opinion or other information that may be mentioned in the Service, or by the Service's licensors.

The inclusion of professionals, and specialists in the Service or professional directory within the Service does not imply such professional recommendation or endorsement nor is the Doctor Information intended as a means of verifying the credentials, qualifications or abilities of the professionals in it. Such Doctor Information is provided as is and the Service disclaims all warranties, express or implied, including but not limited to the implied warranties of specific purpose of providing services for a particular purpose.

As with any medical procedure, there are potential risks associated with Teleconsultation. By using Teleconsultation, you agree to comply with the Terms and Conditions, Privacy Policy and risks described below. These include risks, but may not be limited to:

(a) Teleconsultation is an honest attempt to provide you with access to Medical Information, Doctors will not physically examine you. You may not have access to all or part of your medical history which may be important for you to share.

(b) The doctor will not benefit from the information that will be obtained by examining you personally, observing your physical condition through your medical record. This means that Teleconsultation provided through the Service is different from the diagnostics and treatment usually decided by the Doctor. Therefore, the Doctor may not be aware of facts or Doctor Information that will influence his opinion in providing Doctor Information on your diagnosis. To reduce the risk of these limitations, We strongly encourage you to get in touch with your regular Doctors directly and share Doctor's opinions with them. By deciding to engage in this Teleconsultation, you acknowledge and agree that you are aware of these limitations and agree to assume all risks of these limitations.

By requesting a Medical Information through the Service, you acknowledge and agree to:

(a) advice / information given by the Doctor / opinion on Doctor Information on your diagnosis received, may be limited and temporary;

(b) Doctor Information is not intended to replace a face-to-face visit with a prior trusted Doctor and does not replace the relationship between the patient and the actual Doctor;

(c) in the case of a second opinion where there is a difference of opinion between your Doctor and your regular Doctor, you will be responsible for deciding the next steps. The doctor hopes to help you make the right decision, but in the end it is your choice to share the opinion of the Doctor with your regular Doctor or go for another physical examination (if needed) or to see the Doctor for a face-to-face consultation or procedure, and/or or care; and

(d) Doctor relies on the information provided by you and hence any information which has been proven to be falsified and has rendered the Doctor Information and all details therein null and void.

In some cases, the Doctor may determine that the Doctor Information submitted is of adequate quality and may request further information, without the possibility for you to refuse to answer the question.

In rare cases, the Doctor may feel that the request for Doctor Information may not be answered because a physical examination has not been carried out on you and the request for information may be refused immediately.

Delays in medical evaluation and response may occur due to lack or failure of the Service as stated in these Terms and Conditions.

8. DOCTOR CONSULTATION

8.1 Use of Teleconsultation

Doctor's consultation service is part of the Platform that provides an opportunity for you to place an order for a doctor's consultation with a Service Provider that is subject to the Terms and Conditions that apply at PRDI. The Service Provider will assist you in informing you of the type of examination and consultation of the results of the examination via a doctor's consultation. The doctor's consultation is carried out directly by you and the doctor at the service provider's place.

8.2 Terms and Conditions for Doctor Consultation Refund

Refunds due to problems originating from Prodia can be made if you refuse to reschedule a doctor's consultation. The criteria for obstacles to allowing refunds are as follows:

(a) Absence of the selected doctor who is notified suddenly with unavoidable reasons (illness/accident, sick nuclear family, interests that cannot be represented by others) and you do not wish to reschedule.

(b) A force major event that affects the conduct of the consultation. Force Major or coercive circumstances such as major natural disasters, floods, earthquakes, riots, large-scale withdrawals of funds, which directly result in delays and/or inability to carry out the inspection agreement.

Order ID
- Customer name
- Contact Number (Phone)
- Booking Code
- Reason for Cancellation
- Bank Account Number
- Bank Name
- Bank Account Name

and attach with:

Proof of order
- Customer ID card

sent to finance@prodiadigital.co.id

8.3 Terms and Conditions for Rescheduling a Doctor's Consultation

Rescheduling caused by problems from patients and/or Prodia with the following criteria:

(b) unavoidable reasons (illness/accident, sick nuclear family, interests that cannot be represented by others).

(c) It can only be done 2 (two) days before the predetermined schedule, 1 (one) time as long as the schedule is available within a maximum period of 30 (thirty) days from the predetermined schedule.

9. HEALTH SHOP

Health Products Ordering Service
Health Shop Feature allows you to order health products.
Partner Pharmacy
Health Shop Feature is connected to the K24-Klik and GoApotik application system, which each act as a Third-Party provider of health products, and are hereinafter referred to as the “Partner Pharmacy”.
K24-Klik Service
K24-Klik will provide over-the-counter drugs (marked with a green dot), vitamins, minerals and non-drug health equipment, non-drug healthy food and drinks (“Products”) and arrange for the delivery of these products to You.
GoApotik Service
GoApotik will provide over-the-counter drugs (marked with a green dot), limited over-the-counter drugs (marked with a blue dot), prescription drugs (marked with a red dot), vitamins and non-drug health devices, non-drug healthy foods and drinks (“Products”) and arrange for the delivery of these products to you.
Product Restricted for Orders
This feature cannot be used for ordering and delivering drugs classified as opiates, hypnotics, narcotics, psychotropics, and other hard drugs, which include specific regulated medications as defined by the applicable laws and regulations of the Republic of Indonesia.
Responsibility for Shipment
The product shipment will be processed by the respective Partner Pharmacy and will be shipped via a partner courier service selected by you. Responsibility for the delivery, including but not limited to any delays or failures in shipment, shall rest entirely with the Partner Pharmacy.
Price Changes and Product Availability
Prices and product availability are subject to change at any time without prior notice. Availability is dependent on the stock of the respective Partner Pharmacy.
Payment Deadline
You are required to complete payment within the specified time limit according to the selected payment method. If payment is not made by this deadline, the order will be automatically cancelled.
Cancellation by Customer
Product orders that have been paid cannot be canceled unilaterally by You.
Cancellation by System
Orders can be rejected and automatically canceled by the system due to the following conditions:
- The Product is not available (out of stock) at the Partner Pharmacy;
- The Product stock at the Partner Pharmacy is insufficient or cannot cover the entire order, thus making it impossible to fulfill the Customer’s complete order;
- The available Products have expired; and/or
- Delivery Services are not available in your area at a certain time, including due to disruptions, extreme weather, or limitations in online courier services.

Provisions for Prescription Drugs and Digital Prescription Use

Consultation Before Purchasing Prescription Drugs
To purchase hard drugs requiring a doctor's prescription, You must first engage in a Live Chat with a Prodia Doctor via the Platform before being able to proceed with the purchase.
Digital Prescription (e-Prescription) Upload
You may upload an e-prescription (digital prescription via photo) to purchase prescription drugs provided by GoApotik on the Platform.
Disclaimer of Liability for Repeat Prescriptions
PRDI is not responsible for, and reserves the right to deny any claim regarding losses or risks that may arise from your use of certain drugs purchased through the repeat redemption of a prescription.
Prescription Verification by Partner Pharmacy
The process of verifying the authenticity of the prescription and the suitability of the medication with the prescription is carried out by the pharmacist at the GoApotik Partner Pharmacy. The GoApotik Partner Pharmacy is solely responsible for approving or rejecting the order in accordance with applicable regulations.

Health Shop Complaints Terms and Conditions

Deadline for Filing a Complaint:
- If the product has not been received: maximum 2x24 (two times twenty four) hours from the estimated date of receipt of the goods; and
- If the product has been received: maximum 2x24 (two times twenty four) hours after the product is received by the Customer. If the product received is incomplete, the remainder will be shipped by the Partner Pharmacy in accordance with the Health Shop Complaint Terms.
Complaint Submission Channel
Customers can contact Prodia to inquire about the Health Shop complaint process through these following methods: Chatbot Tania, Email, Call Center, and Social Media.
Complaint Submission
If the Customer contacts Prodia using the method above and meets the requirements for complaint submission in accordance with the applicable terms and conditions, the Contact Center agent will direct the Customer to submit a Refund or Redelivery application to the Prodia Digital email address: wellness@prodiadigital.com using the following format:
- Order ID;
- Customer's name;
- Contact Number (Mobile);
- Communication method preference;
- Customer email;
- Complain details;
- Photo and video evidence of the product and the process of opening the package;
- Bank account number (Refund Only);
- Bank name (Refund Only);
- Bank branch (Refund Only); and
- Bank account name (Refund Only);
Required Documentation
Customers must save and include photo and video evidence in order to process Refunds, Redelivery, or Returns.
Reasons for Complaints Eligible for Refund and Redelivery Submissions:
- If the product has not been received, namely:
  - Delivery failure due to the Customer’s negligence (e.g. number cannot be contacted, delivery address is unclear, etc.);
  - Delivery failure due to the Partner Pharmacy (e.g.: product out of stock / not available, Partner Pharmacy does not respond to orders, etc.); and
  - Delivery failures due to logistics (e.g. online motorcycle taxis or delivery services unavailable in certain areas and at certain times such as due to weather or traffic disruptions, lost goods by logistics).
- If the product has been received, namely:
  - Product received is incorrect or does not match the order (wrong product);
  - Product received does not meet the quantity ordered (lack of product units);
  - Product received is damaged; and
  - Product received is expired.
Redelivery or Refund due to Incorrect or Expired Product
- Must be accompanied by a product return; and
- Products to be returned must be intact (unconsumed dan the seal must be unbroken).
Refund Submission Terms:
- Follow the complaint procedure according to the "Health Shop Complaint" guidelines above.
- Prodia Digital will send an email notification to the Customer confirming the refund application (with/without Returns) has been received/rejected based on the investigation results by the Partner Pharmacy.
- If the refund application is accepted, the Customer will receive the refund within a maximum of 21 (twenty one) working days after the refund application is received, provided that the returned product has been received by the Partner Pharmacy.
- Refunds will be made according to the amount transferred by the Customer. If the product is a promo item, the refund amount will be equal to the promo price paid by the Customer.

K24-Klik Terms and Conditions

Minimum Transaction
The minimum purchase amount for health products is IDR 5,000 (five thousand rupiah).
Delivery Methods
There are 3 (three) methods of product delivery:
- Instant Delivery - maximum 1 (one) hour, with a maximum delivery distance of 10 (ten) km;
- One Day Delivery - maximum 1x24 (one times twenty four) hours, with a maximum delivery distance of 10 (ten) km; and
- Packaged Delivery - 3-7 (three to seven) days: the selection of the expedition service is entirely the authority of the Partner Pharmacy.

For drug delivery using the Packaged Delivery method, a wooden packing fee will be charged if the drug is a liquid in glass or plastic packaging that is prone to breakage/damage during shipment. This fee will be included in the product price.

Shipment Source
The shipment will be processed from the Partner Pharmacy nearest to the Customer's delivery location. Product delivery is the sole responsibility of the Partner Pharmacy and their delivery partners.
Shipping Cost
The shipping cost listed on the order is the estimated shipping cost from the nearest Partner Pharmacy. If the dispatching Partner Pharmacy changes, the shipping costs will be adjusted based on the distance between the pharmacy and the delivery location, and the delivery method will be adjusted accordingly.
Prescriptions Drugs
Customers cannot upload e-prescriptions or physical prescriptions to purchase prescription drugs through K24-Klik.
Order Acceptance/Rejection Confirmation Time from Partner Pharmacy:
- Instant and One Day Delivery: After payment is confirmed, Customers may wait up to 10 (ten) minutes to receive confirmation on the Platform in the form of a tracking link.
- Packaged Delivery: After payment is confirmed, Customers may wait up to 1x24 (one times twenty four) hours to get confirmation in the Platform in the form of a tracking link.
Automatic Order Cancellation
If the order is canceled by the system due to the above conditions, then:
- The Customer will receive an in-app notification that the order has been cancelled;
- If the Customer pays via bank transfer or virtual account, the refund will be made within 3 (three) working days (excluding Saturdays, Sundays, and national holidays);
- If the Customer pays using another method, PRDI will send an email to notify that the refund is being processed and will request Customer account data (Full name on account, bank name, bank branch, and account number). In this case, the Customer must provide the account data via email within a maximum of 7 (seven) working days. Refunds will then be processed within 3 (three) working days after the Customer provide the account data; and
- The Customer will receive an email notification after the refund has been successfully processed.
Product Expiration
Ordered products will be delivered with a minimum remaining shelf life of 2 (two) months from the delivery date. The expiration date is the date stated on the product, if only the month and year are specified as the expiration date, then the valid date is the last day of that month. If the remaining shelf life is less than 2 (two) months, the Customer has the right to submit a complaint for Refund and Redelivery.
Redelivery Terms:
- The Customer submits a complaint in accordance with the steps and conditions of the “Health Shop Complaint” above.
- PRDI will send an email notification to Customers on whether the redelivery application (with/without Returns) has been accepted/rejected, along with the redelivery tracking link (if the application is accepted). This depends on the results of the investigation by the Partner Pharmacy.
- If the Redelivery application (with or without Returns) is accepted, the Partner Pharmacy will process the Redelivery according to the following terms and conditions:
  - Redelivery without Returns: the product will be sent within 2 (two) working days from the time the Redelivery application is approved.
  - Redelivery with Returns: The Prodia Digital team will send an email to the Customer to inform them about the Return and Redelivery process.
- For Return and Redelivery process using the Instant and One Day shipping methods, the Partner Pharmacy will deliver the replacement and collect the returned product simultaneously via courier within 2 (two) working days.
- For Return and Redelivery process using Regular Packaged shipping method, the Customer will send the product back via expedition with the COD payment method within a maximum of 2 (two) working days. After the Partner Pharmacy receives and checks the returned product, the Partner Pharmacy will send the redelivery product within 1 (one) working day.
Returns Terms:
- Returns are applicable exclusively for Redelivery or Refund cases where the Product is incorrect or expired, and the associated costs will be borne by the Partner Pharmacy.
- Products to be returned must be intact (unconsumed, unopened).
- The Return process takes place as follows:
  - For orders using Instant and One Day Delivery methods, the Partner Pharmacy will arrange a courier pickup within a maximum of 2 (two) working days after the refund/redelivery is approved.
  - For orders using the Packaged Delivery method, the Prodia Digital team will instruct Customers to send the returned products to the Partner Pharmacy via expedition using the COD payment method. Customers are required to send the returned product within 2 (two) working days as a prerequisite for processing the redelivery or refund.

GoApotik Terms and Conditions

Operational Hours
Orders received will be processed by Partner Pharmacy during its operating hours. Orders received outside of Partner Pharmacy’s operating hours will be processed the following day.
Automatic Order Cancellation
Orders received at the Partner Pharmacy will be shipped according to the applicable provisions and will be automatically cancelled by the system 2x24 (two times twenty four) hours after the order is paid if the Partner Pharmacy does not make a pick-up request according to the courier selected by the Customer.
GoApotik Delivery Methods
There are 4 (four) methods of product delivery from GoApotik with the following conditions:
- Partner Pharmacy will process orders in less than 6 (six) hours (depending on Partner Pharmacy's operating hours);
- Couriers will pick up within 1x24 (one times twenty four) hours, except for RPX services on Saturdays and Sundays, couriers will pick up within 2x24 (two times twenty four) hours;
- Orders will arrive within 2-5 (two to five) days from the date of pickup, depending on the distance between the Partner Pharmacy and the delivery location;
- Maximum weight 50 (fifty) kg for RPX and AnterAja services and 100 (one hundred) kg for J&T Express services;and
- Delivery distances vary depending on the coverage area of each service.
- Partner Pharmacy will process orders within less than 4 (four) hours (depending on Partner Pharmacy's operating hours);
- Orders will be delivered on the same day if Partner Pharmacy requests pick-up before 14.00. For orders on Saturday and Sunday, the delivery process will be carried out on Monday;
- Maximum weight 50 (fifty) kg for RPX services;and
- Delivery distances vary depending on the coverage area of RPX services.
- Partner Pharmacy will process orders in less than 1 (one) hour (depending on Partner Pharmacy's operating hours);
- The delivery courier will pick up within a maximum of 1 (one) hour after a pick-up request is made by the Partner Pharmacy;
- Orders will arrive within a maximum of 3 (three) hours from the delivery courier pick-up the order;
- Maximum weight 10 (ten) kg for Grab Express services and 20 (twenty) kg for GoSend services;and
- Delivery distance is up to thirty (30) km for Grab Express services and forty (40) km for GoSend services between Partner Pharmacy and delivery location.
- Partner Pharmacy will process orders in less than 2 (two) hours (depending on Partner Pharmacy's operating hours);
- The delivery courier will pick up a maximum of 4 (four) hours after a pick-up request is made from the Partner Pharmacy;
- Orders will arrive within a maximum of 8 (eight) hours from the delivery courier pick-up the order;
- Maximum weight 5 (five) kg for GoSend services and 20 (twenty) kg for Lalamove services;and
- Delivery distance up to 40 (forty) km between the Partner Pharmacy and the delivery location.
- Reguler (RPX, AnterAja, and J&T Express);
- Next Day (RPX);
- Instant (GoSend and Grab Express); and
- Sameday (GoSend dan Lalamove).
Redelivery Terms:
- The Customer submits a complaint in accordance with the steps and conditions of the “Health Shop Complaint” above.
- PRDI will send an email to notify Customers whether the redelivery application (with/without Returns) has been accepted/rejected, along with the redelivery tracking link (if the application is accepted). This depends on the results of the investigation by the Partner Pharmacy.
- If the Redelivery application (with/without Returns) is accepted, the Partner Pharmacy will process the Redelivery and The Prodia Digital team will send an email to the Customer with details of the Return dan Redelivery process.
- For the Return dan Redelivery process, the Customer will send the product back via a courier of the Customer's choice. After the Partner Pharmacy receives and checks the returned product, the Partner Pharmacy will send the replacement product.
Return Terms:
- Products to be returned must be intact (unconsumed, unopened).
- The Prodia Digital team will inform Customers to send returned products to Partner Pharmacy via a courier of the Customer’s choice. Customers are required to send the returned product within 2 (two) working days as a prerequisite for processing the redelivery or refund.

10. HEALTH PLAN

10.1 This service is for Customers aged 18 (eighteen) years and over and not pregnant or have just given birth, allowing you to order and join a wellness program that fits your goals/needs.

10.2 Payment will be made one time in advance for the selected programme.

10.3 Each program has its own timeframe.

10.4 In the Diet Program you will get several personalized features:

a) Consultation with a clinical nutritionist and with a nutritionist

b) Laboratory examination

c) Food recommendations for breakfast, lunch, dinner and other snacks/foods

d) Unlimited chat feature with nutritionists

e) Recommendations for vitamins and supplements

f) Articles related to the program
10.5 In the Exercise Program you will get several personalization features:

a) Online consultation with a sports specialist at the beginning and end of the program

b) Laboratory examination

c) Online Personal Trainer Consultation (Live PT Session) with Personal Trainers according to the selected program plan

d) Weekly exercise recommendations including intensity, duration and frequency of exercise

e) Customized training exercises, accompanied by video tutorials of exercise movements

f) Unlimited chat feature with Personal Trainer (PT)

g) Recommendations for vitamins and supplements

h) Articles related to the program.

10.6 You should be aware that there are physical and mental health risks attached to exercise/diet, including the risk of injury or illness. Therefore, we recommend that you take advantage of consulting services (doctors, personal trainers/nutritionists), as well as the chat feature properly to reduce this risk. By using the Service and/or joining this program, you acknowledge and agree that your participation in any of the programs offered by our Merchant is entirely at your own risk and not the responsibility of the service provider.

10.7 Access to program features is only valid for one person. You are prohibited from distributing your account to other people.

10.8 Online consultation (Doctor/Personal trainer/Nutritionist) is only allowed through this application and third-party applications are not allowed

10.9 In participating in the online consultation, make sure to use a stable internet connection (at least 20MBPS). We are not responsible for the quality of sound, picture and video.

10.10 In participating in the online consultation, you must choose a schedule in advance. You can reschedule to the next date in the same week according to the program plan settings.

10.11 Cancellation can only be done for online consultation sessions in the first week, and can be rescheduled, but for the following weeks if you do not schedule or do not show up in the first 10 (ten) minutes or do not attend the session you have scheduled then that week's session will be considered forfeited and cannot be substituted for the next week.

10.12 If the doctor / personal trainer does not appear within 10 (ten) minutes of the schedule, then you can reschedule at any time, you will receive a voucher that you can use to reschedule. However, if you don't show up within 10 (ten) minutes, then that week's session will be forfeited, except for the consultation in the first week.

10.13 Chat can only be done through this application, and it is not allowed to communicate outside the application or provide third party links via chat

10.14 Personal trainer / nutritionist will reply to your chat a maximum of 24 (twenty four) hours, except for national holidays, or off days.

10.15 Questions asked to trainers / nutritionists are only questions related to the program, other questions will not be answered, such as:

a) Questions about personal information Personal trainers/nutritionists

b) Medical questions (can be asked to the doctor in the consultation session with the doctor)

c) Request for cooperation with Personal trainers/nutritionists outside this program

10.16 Calorie calculations are only estimates, so they may vary from person to person

10.17 You are not permitted to store, distribute and redistribute the content of this program. If this happens, we will give you a warning and/or temporarily deactivate your account.

10.18 Make sure you have registered with an active email account because the purchase confirmation and Package/Program details will be sent automatically via email after payment is complete.

10.19 The validity period of the program package is stated in the Package/Program description. You can renew it by repurchasing it after it expires

10.20 Remember that you cannot cancel the Package/Program you purchased and the funds are non-refundable.

10.21 Terms and Conditions are subject to change at any time. For further questions, please contact us via the contact center.

11. U-aang

U-aang is a payment method within the U by Prodia application in collaboration with blu by BCA Digital.

The U-aang by blu feature may be used by all Customers and is available within the U by Prodia application, including but not limited to:

Binding a blu account with U-aang;
1. Registration of a new blu account;
2. Balance information;
3. Transaction history information;
4. Payments using QRIS Merchant; and
5. Access to other blu features through the blu webview within the U by Prodia application.

All use of such features shall be fully subject to and governed by the applicable terms and conditions of blu by BCA Digital.

By using the U-aang by blu feature, the Customer agrees that the required data and/or information may be shared with blu by BCA Digital for the purposes of verification, account opening, account binding, and service provision.

U by Prodia and/or blu by BCA Digital reserve the right to modify, add, suspend, or discontinue part or all of the U-aang by blu features at any time in accordance with the applicable policies.

Customers are responsible for maintaining the security of their accounts and for all activities conducted through the blu account connected to U-aang by blu.

In the event of any discrepancy between the provisions set forth in the U by Prodia Terms and Conditions and the terms and conditions of blu by BCA Digital relating to blu services, the terms and conditions of blu by BCA Digital shall prevail.

12. U-Buddy

12. 1 U-Buddy Feature

U-Buddy is a feature on the Platform that enables Customers to connect the Platform with wearable devices and/or applications, such as Samsung Health, Apple Health, Google Health Connect, and/or other similar service providers, through technology services provided and/or supported by third parties partnered with PRDI.
The U-Buddy Feature may be used to:

Synchronize step count and physical activity data from the Customer's wearable devices and/or applications;
Display step counts, physical activities, activity durations, as well as summaries and insights based on the Customer’s data;
Award badges and streaks based on the Customer’s physical activities; and
Provide other healthy lifestyle support features developed by PRDI from time to time.

The data currently received and processed by PRDI through the U-Buddy feature includes step counts, activity times, activity types, activity durations, heart rates, and calories burned.

12. 2 Access Permissions and Processed Data

The use of the U-Buddy feature requires the Customer to grant access permissions through the settings on their wearable devices and/or applications.
The types of data that PRDI may receive depend on the access permissions granted by the Customer. Nevertheless, PRDI only stores and processes data that is necessary to operate the U-Buddy feature.
If the Customer does not grant permission for specific types of data, certain functions of the U-Buddy feature requiring such data may not function optimally.

12. 3 Purpose of Processing

Data obtained through the U-Buddy feature is used to:

Operate and provide the functions of the U-Buddy feature;
Display the Customer's physical activity information and achievements;
Support the Health Plan and/or health programs enrolled in by the Customer; and
Conduct analysis and service development based on data in an aggregated form and/or data that does not identify the Customer.

Such data shall not be used to provide product recommendations, offers, or sales to the Customer based on their physical activity.

12. 4 Health Plan and B2B Services

In the event the Customer participates in a Health Plan and/or B2B health program provided through PRDI’s collaboration with a company or other third parties, U-Buddy feature data may be used to provide reports and/or information that constitute part of such services.
Where necessary for the implementation of a B2B program, said data may be accessed by administrators of the company, provided that the Customer has been informed and there is valid consent and/or another lawful basis for processing under applicable laws and regulations.
For B2B analysis and reporting purposes, data may be presented in an aggregated and/or statistical form that does not disclose the Customer's identity or individual data.

12. 5 Data Combination

Data from the U-Buddy feature may be combined with other Personal Data held by PRDI, to the extent necessary for the provision of the Health Plan, B2B programs, and/or other health services relevant to the use of the U-Buddy feature.

12. 6 Third Parties

In providing the U-Buddy feature, PRDI may utilize third-party technology services to support data integration and synchronization.
Such third parties may receive and process the Customer's Personal Data to the extent required to provide services to PRDI. PRDI shall ensure that such processing is conducted in accordance with applicable Personal Data protection regulations.

12. 7 Data Accuracy and Limitations of Use

Data displayed through the U-Buddy feature comes from the wearable devices and/or applications used by the Customer. PRDI does not independently verify the accuracy, completeness, or suitability of such data.
PRDI shall not be held liable for any data inaccuracies, synchronization failures, recording errors, or technical disruptions originating from third-party devices, applications, or services beyond PRDI's control. Nevertheless, PRDI will make reasonable efforts to ensure the U-Buddy feature operates as intended.
The information, summaries, and insights within the U-Buddy feature are intended to assist the Customer in monitoring physical activities and supporting a healthy lifestyle; they do not constitute medical diagnoses, advice, or recommendations, nor do they substitute for consultation or examination by a professional healthcare provider.

The Customer may disconnect (un-sync) the Platform from their wearable devices and/or applications through the settings menu in the U-Buddy feature.
Un-syncing will stop the collection and synchronization of new data; however, it does not automatically delete Personal Data that has already been collected and stored by PRDI.
Un-syncing is an action to disconnect and cease synchronization with wearable devices and/or applications, and does not constitute a withdrawal of consent for the processing of Personal Data.
The Customer may re-sync in accordance with the mechanisms available within the U-Buddy feature.

12. 9 Data Retention and Deletion

Data collected from the U-Buddy feature may be retained by PRDI following the un-sync process, in accordance with the purposes of processing and applicable Personal Data retention provisions.
The deletion of Personal Data shall not be executed separately for the U-Buddy feature alone. Any request for the deletion of Personal Data shall be carried out through the U by Prodia account deletion mechanism, taking into account PRDI's obligation to retain Personal Data under applicable laws and regulations.

12. 10 Modifications and Termination of the Feature

PRDI reserves the right to modify, add to, suspend, or terminate part or all of the U-Buddy feature in accordance with service development needs, PRDI policies, and/or applicable laws and regulations.
PRDI may also adjust or revoke badges and/or streaks in the event of any indication of manipulation or data usage that does not comply with the terms of use of the U-Buddy feature.

13. PRODIA POIN (P-POIN)

1. To receive rewards from each transaction, Customers are required to register for rewards. Rewards will be obtained from the transactions after successfully registering for Rewards.

2. Registration for Rewards can be done by agreeing to the Informed Consent at the nearest Prodia branch or registering as a Customer on the Platform.

3. Customers will receive Rewards based on the system determined by Prodia for transactions conducted by Customers, including but not limited to transactions in Prodia branches and/or on the Platform, after successfully registering for Rewards.

4. By accepting and/or using Rewards, Customers are considered to have understood and will comply with these Terms and Conditions.

5. Customers understand and agree that Prodia has the authority to make changes and/or cancel Rewards at any time without notice to Customers, including but not limited to P-Poin and Vouchers (Prodia Vouchers and Partners) obtained by Customers if there is suspected fraud or other violations committed by Customers based on these Terms and Conditions.

Customers understand and agree that PRDI only acts as an intermediary between Customers and Prodia, and therefore, Customers release PRDI from any liability arising from the use of Rewards, as well as negligence and/or actions taken by Customers in the future, including but not limited to the redemption of Vouchers from Third Parties.

13.1. Rewards Terms

1. Customers who can obtain Rewards are the Customers who conduct transactions either directly at Prodia branches or through the Platform and activities within the Platform.

2. The interfaces and features on the Rewards Page are subject to change according to the currently promoted theme by Prodia.

3. Customers understand and agree that there are daily limits in receiving Vouchers that vary based on each Customer’s Prodia Poin Tiering Status.

4. Each Prodia Poin (P-Poin) and Voucher owned by Customers has a different expiration period.

5. Customers can redeem Prodia Point (P-Poin) for Vouchers on the Rewards Page.

6. Customers understand that Prodia Poin (P-Poin) and Voucher can only be claimed once and cannot be converted into cash or transferred to others.

7. By redeeming the Rewards, Customers are considered to have read all the specific terms and conditions that apply to each Voucher.

8. Each complaint related to issues in using Vouchers can be addressed to the respective Program Partners as indicated in the specific terms and conditions applicable to the Voucher.

9. Customers are considered to have read all the specific terms and conditions that apply to each Voucher.

14. SUB ACCOUNT

14.1 The Service allows you to create a Sub Account for a family member or legal guardian with your permission . The User of the Sub Account is responsible for all actions performed through the account.

14.2 Sub Account Users must register by providing accurate and complete personal information.

14.3 You are aware that you may add sub-accounts from existing accounts by agreeing to the consent sheet for the addition of relationships.

14.4 You are aware that you may add a new account to become your sub-account , provided that you agree to the account addition consent form.

14.5 You knowingly have the right to delegate access to order creation in the platform on behalf of the sub account (the trustee) as a patient with the record of agreeing to the order creation consent form for sub accounts.

14.6 Payment will be charged to the service orderer regardless of whether the patient is personal or for a sub-account.

14.7 You will still receive the same booking code as your sub-account after paying the payment bill.

14.8 Lab test results will only be sent to the account registered as the patient on the booking, in which case the respective guardian and guardian accounts do not have access to the lab test resultsbetween each other.

14.9 Each of the guardian and the trustee accounts may unilaterally decide on the relationship of the sub-accounts that have been created previously. This resulted in the termination of the right to delegate access to the guardian who was the guardian.

14.10 You are solely responsible for creating a new account, and you agree that Prodia is authorized to deactivate the account without notice to the customer if it violates the terms and conditions and this provision.

15.1 If you intend to obtain Services through the Platform, you are required to read the Informed Consent which can be downloaded on the Platform (the “Consent Sheet”). You have the right to choose between giving consent or not giving consent to the Consent Sheet.

15.2 If you choose to give consent to the Consent Sheet, you represent that you have read, understood and subsequently agree to the matters contained in the Consent Sheet. However, if you are not willing to give consent to the Consent Sheet, then the Service Provider has the right not to provide services in the form of Services to you.

15.3 For the avoidance of doubt, the Service Provider's obligation to provide the Service is conditional on your acceptance of the Consent Form (as applicable).

15.4 You hereby understand that it is necessary for Medical Information to be collected by PRDI and subsequently provided to Service Providers and/or other parties appointed by PRDI. By signing the Consent Form, you give us your consent to disclose your Medical Information to the Service Provider appointed by PRDI, in accordance with the provisions set out in the Consent Sheet.

16.1 PURPOSE

I understand that in my participation, the exercises involved may include aerobic activity and strength training.

I understand that with this voluntary participation, I will be given training that is in accordance with the development of my cardiorespiratory (heart and lungs), musculoskeletal (muscles, joints and bones), and overall fitness.

16.2 RISK

I understand that during the exercise, the reaction of the heart, lungs, blood flow etc. cannot be accurately predicted, so risks may arise due to adverse changes that can lead to heart attack, high blood pressure and stroke.

I understand that during training, injuries may occur to muscles, ligaments, joints and tendons; and I will provide correct information in order to prevent or reduce the possibility of it.

I understand that for workouts or circuits, calories burned are estimates based on average Indonesian body weight and MET. There may be differences in actual calories burned based on current body weight and condition.

16.3 CONFIDENTIALITY

I acknowledge that all information obtained by PT Prodia Digital Indonesia (PRDI) from me, such as medical records, personal information, and others, must be treated as confidential and PRDI holds this information as privileged information. This information may not be shared or shared with other parties without my written consent.

I understand that the information obtained by PRDI may be used for statistical and other purposes as long as the information does not reveal the identity of the person.

I understand that the information obtained will be used by PRDI employees to evaluate my progress and other internal needs.

16.4 DISCLAIMER

16.4.2 I understand that I have to take full responsibility, and Prodia, sports doctor, personal trainer is not responsible for any damages and injuries that may arise from the health program.

16.4.3 I hereby release and hold harmless Prodia, its attorneys and agents from any and all claims and/or losses therein in perpetuity.

16.4.4 I am an adult of legal age and have the competence to give my consent to this agreement. I voluntarily give my consent and certify that I was not induced or compelled to sign this form.

17.1 PURPOSE

I understand that in addition to the relationship with another account, I have the right to delegate access to make a service order through the application for the person who is the guardian in accordance with thewith applicable provisions.

17.2 RISKS

I understand that in the use of the access rights granted through this relationship, there are potential risks such as errors in bookings, inconsistencies in health information, potential misuse access, data leakage outside the system, and administrative errors that can have an impact on the health services received by the account they trust. I also understand that I am responsible for ensuring the information provided is accurate and complete to mitigate such risks.

17.3 CONFIDENTIALITY

I am aware that all information obtained by PT PRDI Indonesia (PRDI) from me and the account it trusts, such as transaction data, personal information, and lab results test, should be treated like confidential information. PRDI holds this information as privileged and may not be disseminated or shared with any other party without the written consent of me or the account it trusts. I understand that the information obtained by PRDI may be used for exclusive promotional purposes and other needs as long as the information does not reveal the identity of the person. I also understand that the information obtained will be used by PRDI to evaluate the progress of health services.

17.4 EXCLUSIONS

17.4.1 I understand that I must be fully responsible, and Prodia is not responsible for any material and/or immaterial losses incurred either for the guardian and/or the Guardian.

17.4.2 I hereby declare that I have read and understood all the information provided in this consent sheet . I agree to the addition of a new relationship or sub-account with the existing rights and responsibilities and this Agreement Form is made to be used as appropriate and legally binding legally.

18.1 OBJECTIVES

I understand that in the addition of a new account, personal data will still be accessed by the individual without intervention from the person who registered. Furthermore, I am aware that the addition of this new account will continue to the creation of relationships/sub-accounts and I agree to the consent form for the addition of relationships/sub-accounts.

18.2 RISKS

I understand that in the creation of a new account for a trustee individual, there are potential risks such as errors in bookings, data entry or inconsistencies in health information, inaccuracies information that can affect health services received by sub-accounts, potential access abuse, data leaks outside the system, and administrative errors. I am therefore responsible for ensuring that the information provided is accurate and complete to minimize such risks.

18.3 CONFIDENTIALITY

I am aware that all information such as passwords, lab test results, and other healthcare services will only be controlled by the sub-account/trustee. Therefore , I am obliged to keep the data as confidential data.

18.4 EXCLUSIONS

18.4.1 I understand that I must be fully responsible , and Prodia is not responsible for any material and/or immaterial losses incurred either for the guardian and/or the Guardian.

18.4.2 I hereby declare that I have read and understood all the information provided in this consent sheet . I agree to the addition of a new relationship or sub-account with the existing rights and responsibilities and this Agreement Form is made to be used as appropriate and legally binding legally.

19.1 OBJECTIVES

I understand that in an order on behalf of a sub-account, I have the right to set the selected service items, the schedule and location of the action, and the doctor selected for supporting needs. I have consciously obtained approval from the trustee individual to order the service for the sub-account.

19.2 RISKS

I understand that in ordering an order for a trustee, there are potential risks such as errors in data input, inaccuracies in information that may affect the healthcare services received by sub-accounts, potential access abuse, data leakage outside the system, and administrative errors . I am responsible for ensuring that the information provided is accurate and complete to minimize such risks.

19.3 CONFIDENTIALITY

I am aware that all information such as passwords, lab test results, and other healthcare services will only be controlled by the sub-account/trustee. I am obliged to keep the data as confidential data.

19.4 EXCLUSIONS

19.4.1 I understand that I must be fully responsible , and Prodia is not responsible for any material and/or immaterial losses incurred either to the guardian and/or the Guardian.

19.4.2 I understand that Prodia reserves the right not to proceed with the process when the patient does not agree to the booking
and no refund can be made .

19.4.3 I hereby declare that I have read and understood all the information provided in this consent sheet . I agree to the addition of a new relationship or sub-account with the existing rights and responsibilities and this Agreement Form is made to be used as appropriate and legally binding legally.

20.1 PURPOSE

I understand that in the deletion of the relationship with another account, I will not have the right to delegate access to make a service order through the application for those who He was trusted.

20.2 RISKS

I understand that in the deletion of a relationship with another account, I may lose access to health information or services previously set up through that account . I understand that if I accidentally delete a relationship , restoring the relationship will require the process of re-creating a sub-account. And I understand that if there is an order for a sub-account that has a status of "pending payment" or a direct chat condition with the registered doctor and patient has been If you don't have a relationship with me, then the order or chat with the doctor will not be able to continue.

20.3 CONFIDENTIALITY

I am aware that all information such as bookings, chat conversations with doctors and personal data on behalf of sub-accounts will be treated as confidential data and I am obliged to take care of it.

20.4 EXCLUSIONS

20.4.1 I understand that I must be fully responsible , and Prodia is not responsible for any material and/or immaterial losses incurred either for the guardian and/or the Guardian.

20.4.2 I hereby declare that I have read and understood all the information provided in this consent sheet . I agree to the addition of a new relationship or sub-account with the existing rights and responsibilities and this Agreement Form is made to be used as appropriate and legally binding legally.

21. SELECTION OF EXAMINATION TYPE

You voluntarily and responsibly choose to obtain clinical specimen examination services at the Medical Laboratory through the Service.

You understand that Article 8 of Permenkes No. 411/2010 stipulates that medical laboratories can only perform clinical specimen examination services at the written request of a government or private health service facility, doctors, dentists for examinations for dental and oral health, midwives for examinations of pregnancy and maternal health, or government agencies for examinations. law enforcement interests.

You have good intentions and guarantee that the data on the type of examination you choose is correct at the written request of the competent authority based on Article 8 of the Minister of Health Regulation No. 411/2010.

You are fully responsible for all legal consequences if the clinical specimen examination service you choose through the Service is not based on a written request from the party you appoint to provide health services to yourself as stated in Article 8 of the Minister of Health No. 411/2010 and will not make claims in any form and in any way against us.

You understand that as of April 1, 2021, we are in full compliance with Chapter 29 concerning Clinical Business Standards and Chapter 38 concerning Medical Laboratory Standards from the Minister of Health Regulation No. 14/2021, therefore all the legal consequences and obligations based on the Minister of Health Regulation No. 14/2021 should be understood by you.

22. PAYMENT

22.1 Electronic Payment

You agree, understand and confirm that the credit card details provided by you to obtain the Services and use the Platform are true and accurate. You warrant that you will not use a credit card that is not legally owned by you.

In addition to carrying out transaction payments, your payment information will not be used and disseminated by us to other parties other than legally required in accordance with applicable laws and regulations and by court order with permanent legal force. The information provided will not be retained for longer than is necessary for the provision of the Service.

The Platform cannot assist requests to stop a scheduled payment using a credit card or debit card. If there is such a request, you must immediately and directly contact the bank that issued your credit or debit card.

22.2 Payment Settings

All fees must be paid in advance before using the services on the Platform including the Services unless they already have a previous cooperation contract with PRDI. Payments are made using one of the payment methods on the Platform consisting of ATM Transfer, BCA Klikpay, Credit Cards (Visa, Master, JCB and Amex) e-Commerce Banking, Internet Banking, ATM Transfer, e-Pay BRI, Kredivo, Jenius, QRIS and other payment systems are legal and will be developed.

Payment is considered valid when you have received a notification via e-mail stating that the status change from order to paid and the funds have been recorded in the Bank Central Asia account on behalf of PT Prodia Digital Indonesia.

23. DELAY OF SERVICE DUE TO NO COMPLIANCE WITH THE TERMS AND CONDITIONS

We are not subject to any obligations and have the right to cancel services due to an event or more in the following circumstances:

(a) if you do not provide accurate data including contact information (e-mail and/or telephone number), username and payment account information;

(b) if the payment transaction does not go through Your bank due to (including but not limited to) insufficient funds, fraudulent access, failure to process requests by Our affiliated merchants, Service Providers, Your bank or other third parties that We deem relevant;

(c) where force majeure is circumstances beyond human control (such as, but not limited to, fire, flood, or interference from external forces) which prevent the proper execution of the transaction;

(d) if you do not respond to requests for further information (if required) on the Platform to receive the Services; or

(e) if you violate these Terms and Conditions and/or the terms and conditions in the use of the Service.

24. FITNESS OR SAFETY OF THE SERVICE

(a) We guarantee the security of your Personal Information in using the Services through the Platform.

(b) All of your Personal Information, We protect it completely. We will maintain the confidentiality of the information you enter on the Platform for your benefit.

(c) The Platform may change and update these Terms and Conditions from time to time. We will notify these changes on the site and e-mail if deemed necessary. Changes to these Terms and Conditions will take effect as soon as they are posted on the site.

(d) The Platform without prior notification to you, has the authority to take necessary actions for any alleged violation or violation of the Terms and Conditions and/or applicable law in the form of Account suspension, and/or deletion of your Account.

(e) While PRDI will use its best efforts to ensure its security, PRDI cannot guarantee how strong or effective this encryption will be. PRDI is not and will not be responsible for any problems that occur as a result of unauthorized access to the information you provide.

(f) You are hereby aware of and are personally responsible for maintaining the confidentiality of your Account and password for all activities that occur under your Account.

(g) PRDI will not ask for your Account password for any reason. Therefore, PRDI urges you not to give your Account password to any party, either to third parties or to parties on behalf of PRDI.

(h) You hereby declare that PRDI shall not be liable for any loss or damage arising from misuse of your account.

25. PROCEDURE FOR USING THE SERVICE

You are entitled to receive services at your chosen Prodia branch after completing registration and payment, and by presenting the receipt or proof of payment available on the U by Prodia application. The service can be redeemed at the selected Prodia branch only within the validity period stated on the receipt. Prodia will verify your identity by requesting a valid identity card.

26. PROCEDURE FOR SUBMITTING COMPLAINTS

If you have any questions or problems related to the service, you can submit them through the 'Contact Us' menu by sending an e-mail to support@prodiadigital.com

27. INTELLECTUAL PROPERTY RIGHTS

Everything about the Platform, including but not limited to text, images, logos, content, features, and software are PRDI intellectual property rights that are protected under applicable law (“PRDI IPR”). You are only allowed to use PRDI IPR for personal purposes and not for commercial purposes.

28. RIGHT TO CHANGE THE TERMS AND CONDITIONS

You agree and confirm that these Terms and Conditions may be amended from time to time without notice and are also responsible for updating your personal data periodically with the latest version available on the Platform. Any changes to these Terms and Conditions will be announced through the Platform by explaining the last date of each change to the Terms and Conditions, at the beginning of the Terms and Conditions. The new Terms and Conditions will be binding and effective within 24 (twenty four) hours after being announced.

We have the right to discontinue the Service, or refuse access to the Platform to anyone who violates the rules or terms and conditions written in these Terms and Conditions, without prior notice and warning.

We can freely transfer, assign or delegate all or part of these Terms and Conditions, as well as the rights and obligations therein to parties we appoint. These Terms and Conditions will be binding and enforceable for the benefit of your heirs, attorneys and attorneys.

29. NOTICE

We may provide notice to you, by e-mail to the e-mail address registered in your Account, by general notice on the Platform.

You can give notification to us at any time by e-mail to support@prodiadigital.com

30. ASSIGNMENT

We may assign these Terms and Conditions at any time to any parent, proxy, or any corporate affiliate, or as part of a sale, merger, or other corporate action from Our company to another entity. We will post a notification on the Platform regarding the change of ownership so that you have the opportunity to stop using the Service, or cancel your registration if you do not wish to continue using the Platform. You may not assign, transfer or sub-license your rights to audit services, so they are not transferable to other parties.

You may not assign, transfer or assign the right to use the Service that is bound by these Terms and Conditions to another person and any attempt to do so is a violation of these Terms and Conditions being null and void.

31. DISCLAIMER AND LIMITATION OF LIABILITY

Disclaimer

31.1 Everything related to the Platform and contained therein, is provided by PRDI 'as is' and 'as available'. We do not make any representations and warranties regarding the content, operation contained in the Platform. Therefore, you hereby agree that everything arising in connection with your use of the Platform is at your own risk and responsibility.

31.2 We do not make any representations and warranties regarding the condition, accuracy, reliability, completeness of both content and services contained in the Platform, and do not make any representations and warranties that the Platform is a perfect system. It is very possible for:

(a) glitches, errors or inaccuracies in content, errors;

(b) personal injury or property damage, whatever, as a result of your access to and use of our services;

(c) any unauthorized access or use of Our security servers and/or information and all personal and/or financial information stored therein;

(d) any interruption or termination of transmissions to or from Our servers;

(e) any errors, viruses, trojan horses or the like, or computer programs that run automatically that contain destructive properties or are intended to damage, prevent and take over the system, data or personal information contained in the Platform that may be sent by third parties;

(f) errors or omissions in any content or for any loss or damage that occurs as a result of the use of content entered, by e-mail, transmitted, or made available via the Platform, whether based on warranty, contract, tort, or other legal theory, and either or not the company notified of the possibility of such damage; and/or

(g) disclosure of information based on the terms of the Service or the Privacy Policy. Limitations of liability apply to the extent permitted by applicable law.

Under no circumstances shall PRDI and its affiliates, as well as their employees, shareholders, directors, commissioners, officers, agents, consultants and contractors, shall be liable to you for any direct, indirect, incidental, special and consequential loss of any kind. due to the circumstances mentioned above.

31.3 In managing and operating the Platform, we always try to maintain the security of the information provided by you by implementing an optimal security system. However, you need to understand that it is very possible for data to be lost or leaked due to illegal acquisition by other third parties. We do not represent and guarantee that the Platform is free from the threat of loss or information leakage caused by other third parties where this is also experienced by all internet users, including but not limited to, carding, cracking, phishing, malware, which is aimed at both the Platform and the infrastructure. Therefore, you hereby declare that you have understood the risks that may arise in connection with this matter and release us from all forms of responsibility for all or part of the loss or loss of profits, in connection with the leakage of your information on the Platform.

31.4 You specifically acknowledge that We are not responsible for your electronic data and/or information and that the risk of loss or damage thereof is entirely with You.

Limitation of Liability.

31.5 You understand that:

(a) PRDI only acts as a facilitator providing a Platform to bring together Service Providers and Customers;

(b) the consultation provided by the Service Provider through the Platform does not replace professional medical advice, with which the consultation is only intended for general information, and is not intended for emergency matters; and

(d) You agree to indemnify PRDI from all forms of liability for part or all of the direct or indirect, material or immaterial loss or loss of profits arising from any claims, lawsuits, claims, and/or charges, in connection with the provision of the Service.

32. PROHIBITION

Regarding Your use of the Platform or Services, or during Your interactions with Us, other Customers, Service Providers, or any other third parties via the Platform, You are prohibited from:

1. violating any law, regulation or third-party rights;

2. violateing any copyright, patent, trademark, trade secret, intellectual property right, right of publicity or privacy of PRDI or any third party;

3. violating the Terms and Conditions, Privacy Policy, or any other policies on this Platform;

4. taking any defamatory, libelous, threatening or harassing action;

5. providing incorrect, false, inaccurate or misleading information;

6. interfering with other users' ability to use and enjoy the Platform or Services;

7. facilitating any kind of illegal, unauthorized and/or fraudulent activities;
8. distributing or promoting obscene, pornographic, or offensive material or chat or other material that is contrary to public policy and/or any applicable laws or regulations;

9. refusing unreasonably to cooperate with investigations conducted by Us or provide confirmation of Your identity or other information requested by Us;

10. using anonymizing proxies;

11. controling or attempting to control other user's Account linked in any way to other accounts that have or are suspected of engaging in any activity prohibited in this Terms & Conditions;

12. using the Platform to distribute advertisements and any other unsolicited material to third parties, send chain letters or pyramid schemes, or publish the same content more than once (spam);

13. using the Platform, Your Account, or the Services in a way that results or may result in complaints, disputes, demands, fines, penalties, and other liabilities to PRDI, other Customers, Service Providers, or third parties;

14. attempting to gain unauthorized access to or interfere with or disrupt other computer systems or networks connected to the Platform or Services;
15. creating and/or using devices, software, features and/or other tools that aim to manipulate on the Platform, including but not limited to (i) manipulation of information data; (ii) browser activities (crawling/scraping); (iii) automation activities in payments; and/or (iv) other activities that can reasonably be assessed as an act of system manipulation;

16. modifying any digital form of any material taken from the Platform;

17. in any way, using or introducing, including but not limited to, viruses, worn, trojan horses, keystroke loggers, spyware, or other similar features, which may interfere with, damage, harm, take over any system, network or personal data on the Platform;

18. attempting to gain illegal access to the Platform, computer systems or networks connected to PRDI servers, through hacking, password mining or any other means or interfere with or attempt to interfere with the Platform's work;

19. removing, disabling, damaging, or interfering with security-related features of the Platform;

20. licensing, sub-licensing, selling, reselling, transfering, assigning, distributing or commercially exploiting the Platform or making the Platform available to third parties;
21. modifying or creating derivative works based on the materials on the Platform, or decompiling, engineer either by disassembling or attempting to derive the source code or ideas or algorithms underlying any part of the Platform to build competitive products or services, building products using ideas, features, functions or similar graphics from the Platform, or copying ideas, features, functions or graphics from the Platform; and/or

22. causing or launching any program or script for the purpose of scraping, indexing, surveying or other data mining any part of the Platform.

If We have reason to suspect that You have engaged in any prohibited activity, as set out in the clause above, we may, without liability to You, take the following actions:

1. Account Blocking

"Block” is the deactivation of a Platform Account for a certain period of time. Account blocking can occur due to one or more of the following:

1. Your account becomes a Dormant Account and We, based on Our policy, decide to Block Your Account.

2. You request to Us to Block Your Account for security purposes or other purposes. If You request Your own Account to be blocked, you will go through a verification procedure to prove that the Blocking request is proven to be from You as the legitimate Account owner. Upon a blocking request, We will review and verify the request, and at Our discretion and consideration, We will decide whether to Block Your Account or not.

3. We have to Block Your Account for security because there are indications that a security incident has occurred against Your Account.

4. We obtain an order from the authority, agency or court, or applicable laws and regulations to block Your Account.

5. We found indications that Your Account was used to carry out an act that constitutes money laundering, terrorism financing, or an act of violation of applicable laws and regulations, or an indication that You committed an act that constitutes money laundering, terrorism financing, or an act of violation of regulations. current regulation.

6. We found indications that Your Account was used to carry out an action that constitutes a violation of the provisions set out in these Terms and Conditions or an act of abuse, or an indication that You violated one or more of the provisions set out in these Terms and Conditions or committed abuse actions.

7. Your Account is proven to have been used to carry out an action which constitutes a violation of one or more of the provisions set out in these Terms and Conditions or an act of abuse, or You are proven to have violated one or more of the provisions set out in these Terms and Conditions or commit acts of abuse.

8. We found indications that Your Account was used for a violation of applicable laws and regulations or a violation of the interests of any other party, or an indication that you committed a violation of applicable laws and regulations or a violation of the interests of any other party.

9. We received a report accompanied by sufficient preliminary evidence from another party that Your Account was used to carry out actions that could harm Us and/or any other party, or that you took actions that could harm Us and/or any other party.

Account Blocking will cause Your Account to not be able to be used to access and use the Platform until Your Account is reactivated. We will inform You regarding the blocking of Your Account via Your email registered on the Platform within 3 (three) working days.

2. Termination of Account Blocking

1. If We Block Your Account, You can request to unblock Your Account by contacting Prodia Contact Centre 1500 830. Upon request to unblock Your Account, We will carry out a review and verification, and at Our discretion and consideration, We may decide to unblock or continue the Blocking.

2. If We Block Your Account for the reasons stated in point 4 above, We can unblock Your Account if We obtain an order or approval from the authority, agency or court to end the Account Blocking.

3. If We Block Your Account for one or more of the reasons mentioned in point 5 to point 9 above, You can submit an appeal to Us regarding the Blocking action that We have carried out on Your Account by submitting supporting evidence to deny the reasons that We apply to Block the Account. Based on the appeal and evidence that You submit, We will carry out further investigations to determine whether We should unblock or continue Blocking Your Account or permanently deactivate Your Account.

4. Verification procedures to prove that You are the legitimate Account owner are in effect when You request termination of Your Account Blocking.

3. Account Deletion

"Account Deletion" is the permanent deactivation of your Platform Account. Deletion of your account may occur due to one or more of the following:

1. Your Account becomes a Dormant Account, and We, based on Our policy, decide to Delete Your Account.

2. We obtain an order from the authority, agency or court or based on applicable laws and regulations to Delete Your Account.

3. You request Us to Delete Your Account for security or other purposes. If You request Your own Account to be deleted, You will go through a verification procedure to prove that your request for Deletion is indeed proven to be from You as the legitimate Account owner. Upon request for Deletion, We will review and verify the request, and at Our discretion and consideration, We will decide whether to Delete Your Account or not.

4. Your Account is proven to have been used to carry out an action which constitutes a violation of one or more of the provisions set out in these Terms and Conditions or to commit an act of abuse, or you are proven to have violated one or more of the provisions set out in the Terms and Conditions this or commit an act of abuse.
5. Your account is proven to have been used for money laundering, funding terrorist activities, or violations of applicable laws and regulations, or You are proven to have committed actions that constitute money laundering, funding terrorism activities, or violations of applicable laws and regulations.

6. Your account is proven to have been used to carry out an action that constitutes a violation of applicable laws and regulations or a violation of the interests of any other party, or You are proven to have committed an action that constitutes a violation of applicable laws and regulations or a violation of the interests of any other party.

7. Your Account is proven to have been used to carry out an action that could harm Us and/or any other party, or you are proven to have carried out actions that could harm Us and/or any other party.

8. We, based on Our own consideration and policy, decide that closing Your Account must be carried out for security purposes for Us and/or any other party.

9. You, based on sufficient evidence and information, are declared passed away.

10. You revoke the consent that You have given to Us to store and process all Your data and information that we need for managing and monitoring your account on the platform, or You ask us to stop processing, delete and/or destroy Your data and information that we need to management and monitoring of Your Account. If You revoke Your consent as intended in these provisions, You will go through a verification procedure to prove that the revocation of consent is indeed proven by You as the legitimate account owner.

Account Deletion will result in Your Account being unable to be used to access and use the Platform permanently (permanently disabled) and in its entirety.

33. INDEMNITY

You agree to defend, hold harmless, indemnify and protect PRDI and its affiliates, as well as their employees, shareholders, directors, commissioners, officers, agents, consultants and contractors, from and against any and all claims, demands, suits, damages, liabilities, losses, costs or debts, and expenses (including but not limited to reasonable legal fees and expenses) arising directly or indirectly from:

(a) your use of and access to the Platform or Services;

(b) your breach of these Terms and Conditions;

(d) any claim that any of your status submissions caused damage to a third party; and/or

(e) this defense and indemnity obligation will survive the termination of these Terms and Conditions.

34. APPLICABLE LAW

These Terms and Conditions are subject to and governed by the laws of the Republic of Indonesia.

35. PERSONAL DATA PROTECTION

PRDI and you are obliged to comply with all Personal Data Protection Regulations and applicable laws and regulations in data processing as regulated in Law no. 27 of 2022 concerning Personal Data Protection, where the rights and obligations in protecting personal data are regulated in the privacy policy which you can access on the following Privacy Policy page.

36. ENTIRE TERMS AND CONDITIONS

These Terms and Conditions are considered an agreement representing PRDI and you regarding the Platform which replaces all other oral and written communications (if any) related to the Platform.

These Terms and Conditions start from the moment you use the Platform. These Terms and Conditions will end without notice in the event that you (or other parties authorized to use your account) fail to comply with the terms and conditions in these Terms and Conditions and/or the regulations for using the Platform or Services announced by us from time to time, we also cancel or suspend your registration for other reasons, including inactivity for a certain period. In such case, We will give you prior notice regarding such cancellation or suspension. You agree to waive Article 1266 of the Civil Code regarding termination or cancellation of the agreement without a judge's decision.

In the event of termination of these Terms and Conditions, you will destroy all copies of the Platform and Service materials that are in your possession and stop accessing or using the Platform and Services. In the event of a suspension or termination, We may delete the information, data and content previously available to You including but not limited to the information We provide to You. We cannot be held liable to you or any other Third Party for terminating your access to the Platform.
If in the future there are provisions in these Terms and Conditions that are unenforceable or unenforceable, invalid or legally unenforceable, it will not affect the validity or enforceability of the other provisions of these Terms and Conditions, but such provisions must be amended, only to the extent necessary to make it legally enforceable.

Our failure to exercise or enforce any right or provision of these Terms and Conditions shall not be construed as a waiver of such right or provision. Failure of either party to exercise in any case the rights provided for herein shall not be deemed a waiver of any further resulting rights.

Your affirmative action using the Platform or Services and/or registering for the Platform constitutes your electronic signature of these Terms and Conditions.

You hereby state in these Terms and Conditions:

(a) Understand the risks and benefits of using the Platform and Services.

(b) Understand and agree to bear the above mentioned risks limitations in accordance with the use of Teleconsultation. You further understand and agree that no warranty or guarantee is given to you regarding Doctor Information.

(c) You understand that the laws protecting the privacy and confidentiality of Medical Information also apply to Us, and that Your information will only be used as defined by the terms We provide in these Terms and Conditions.

(d) You understand that consultation by Teleconsultation may involve the electronic communication of your personal Medical Information which may be located in a different area from where you are located.

(e) You understand that you are notified of the existence of a Doctor by means of Teleconsultation in providing Doctor Information and thus have the right to request the following:

(i) omit specific details of your medical history/physical examination that are personally sensitive to you; and/or

(ii) terminate the consultation at any time.

(f) Understand and agree to inspection requests and other necessary actions according to the type of inspection listed on the proof of service order.

(g) Services that have been ordered cannot be cancelled.

(h) If the specimen/samples required for inspection are not available until 30 (thirty) days after the transaction is made, the inspection is considered void without any refund of fees.

(i) The time for submission of inspection results may not be in accordance with the promised time, if it is necessary to repeat the inspection and in the event of things beyond the capabilities of PRDI such as reagent vacancies, sudden damage to equipment, power outages, samples not meeting the requirements and so on.

(j) We are not responsible for the diagnosis made based on the results of the laboratory tests received by you.

(k) Proof of order is not transferable and We are not responsible for misuse of proof of order.

(l) You hereby understand and express your agreement that your data and/or information contained on the Platform or Services is the property of PRDI and can be used by us for your interests or other interests aimed at improving the capabilities of the Platform or Services.

(m) In addition to the provisions that expressly regulate health and laboratory services, you are also subject to the provisions and or all procedures related to Medical Laboratory examinations.

37. CROSS - BORDER PROVISIONS AND GOVERNING LAW

In the context of service expansion, including the provision of services outside the territory of the Republic of Indonesia, PRDI is committed to complying with applicable laws and regulations, particularly those concerning personal data protection (PDP) in the destination country. Each expansion will be preceded by a comprehensive legal review to ensure that data and information management are conducted carefully and in compliance with Indonesian law.
All PRDI services that use, process, store, or access systems and/or data located in Indonesia shall be subject to the laws of Indonesia, regardless of the user's location or access point.
As a user accessing PRDI services from abroad (or outside Indonesia), you are deemed to have understood and agreed to the following:
- Data may be used, processed, and stored on servers located in Indonesia and shall be subject to Indonesian law.
- PRDI will endeavor to align its policies and procedures to comply with local laws, provided that such alignment does not conflict with Indonesian law.
- Should a conflict arise between Indonesian law and foreign law concerning PRDI services or data, the resolution shall be based on the principles of caution and reasonableness, referring to Indonesian regulations as the applicable law.
If any dispute arises in connection with the use of PRDI services or the implementation of these terms and conditions, the parties agree to first attempt resolution through mediation to reach a peaceful agreement. This resolution effort shall be conducted within a reasonable timeframe since the dispute arises. If no agreement is reached, the dispute shall be settled in accordance with the laws of the Republic of Indonesia and shall be subject to the jurisdiction of the competent courts in Indonesia.

38. PERSONAL DATA PROTECTION

PRDI and You are obligated to comply with all relevant Laws and Regulations concerning Personal Data Protection, including Law No. 27 of 2022 on Personal Data Protection. Your rights and obligations concerning personal data protection are regulated in the privacy policy, which you can access on the following link: Privacy Policy

39. CONTACT

If you have questions, requests or complaints, please contact PRDI via:
Head Office Prodia Digital
GRHA Prodia Utama 1st Floor
Jl. Raden Saleh Raya No. 55, Cikini, Menteng
Central Jakarta 10330
Contact: 1500 830
Email: support@prodiadigital.com

Renewed on the date September 10, 2026

The Terms We Agree On, So U Can Feel Secure