Term and Condition

The Terms We Agree On, So U Can Feel Secure

Renewed on the date 19 October 2023

Home Service Term and Condition

1. HOME SERVICE

I.1 USE OF HOME SERVICE FEATURES

Home Services is part of Services provided directly by PT Prodia Widyahusada Tbk (“Prodia”) by providing a chance for you to take blood at a location that you can determine and subject to the Terms and Conditions that apply at Prodia.

I.2 HOME SERVICE TERMS AND CONDITIONS

Here are the terms and conditions between You and the Officer. By using this Service, and/or by registering yourself in the Service, you signify that you agree to terms of use, including that you agree to provide information related to your personal data.

I.2.1 General Home Service Conditions

The Home Service feature can appear in accordance with the terms and conditions set by your access Home Service, including but not limited to types of tests, location, and minimum order requirements. Home Services service charges apply in the form of Home Service Fees.

I.2.2 Provision Changes to Home Service Schedule

Change process timetable Inspections can be carried out if the desired schedule is available. Change process timetable Inspections carried out on the 2nd day and the day before do not incur a Home Service fee. If the retrieval cancel process of blood is carried out on the appointed day because of something, it can be done to change the timetable Home Service with a return Home Service fee.

If you don't want the Home Service fee to be charged again, then you can visit the Prodia branch that has been selected in the application with proof of payment that has been made. Validity period service for 30 (thirty) days starting from successful payment.

I.2.3 Provisions for the Home Service Blood Collection Process

Taking blood carried out in an open area for example in space guests and not carried out in a room closed, for example in a room. Unless the customer is sick it can be done in the room and under certain circumstances the door is unlocked and opened.

I.2.4 Provision Live Chat and Tracking Officer Home Services

You can chat with the officer 24 hours before the selected schedule. You can also see the position officer after the officer gets ready to go location Home Service has determined.

You understand that the Application uses data from services and content Google Maps, and by using the Application, you agree to comply provision service Google Maps below:

(i). Google Maps/ Google Earth Additional Terms of Services at https://maps.google.com/help/terms_maps.html ;

(ii). Google Privacy Policy at https://www.google.com/policies/privacy/ and

(iii). Google Acceptable Service Policy at https://cloud.google.com/maps-platform/terms/aup/ .

I.2.5 Actions We Deem Necessary

If we know or have sufficient reason to suspect that you have to do action immoral, violation, crime or other acts that are contrary to these Terms of Use and/or regulations applicable laws, whether referred to in these Terms of Use or not, then We have the right to and can freeze your Account, either temporarily or permanently, or stop your access to the Application, including Services, Content Party Third, the Offer and/or Payment Method contained therein, carries out the examination, demanding change loss, reported to party authorized and/or take other actions that We deem necessary, including action law criminal nor civil.

We will follow up by doing an investigation and/or facilitating Provider The service concerned to report to authorities if we accept Report exists your violation of these Terms of Use or violation to regulation applicable legislation, in connection with:

a. Verbal harassment or violence, including but not limited to, of any physical kind gender, ethnicity, religion, and race, what you do to Provider Services

b. Fraudulent act

c. Harassment or violence physical you do to Provider Services and/or

d. Harassment or sexual violence, both verbally and physically, what you do to Provider Service.

provisions also apply on the contrary if you experience the action mentioned above being carried out by the Provider Service towards you.

You hold full responsibility to convince us that the information provided in Home Service is accurate. We would not attempt to validate the information provided by you in your use of the Home Service with respect to content, truth, or usefulness.

Use of Home Services needs ability basic internet usage and skills security general. You are expected to have the necessary internet usage skills and knowledge to utilize Home Services.

I.3 EXPLANATION AND AGREEMENT FOR USE OF HOME SERVICES

As is the case procedure medical, yes potency risks associated with Home Service. By using Home Service, you agree to comply Terms and Conditions, Policies Privacy, and risk explained below:

Home Services are carried out on a pre-selected schedule and arrangements timetable is carried out systematically. You are obliged to prepare yourself for the Home Service process according to the schedule that has been selected.

Home Service can only be performed on you with ages starting from 10 (ten) years. If you are under 10 (ten) years old, then you cannot choose Home Service on the application automatically.

Home Service can only be selected if all tests selected by you are available for Home Services. If there are 1 (one) or more tests in your work, and no service is available Home Service, then you cannot choose Home Service on the application.

Every Home Service will a service fee is charged, the amount of which may change at any time. Service fee Home Service will be charged to you based on the number of Home Service visits. If the examination you have chosen requires you to take blood 2 (two) times in a period certain, then the service fee will be charged to you 2 (two) times.

Officers have an obligation to carry out all Home Services ordered to them. The officer has the right to leave the location taking your blood to get to the location next if you are not ready to accept service and or not providing a response to the selected schedule.

By deciding to use the service Home Service, you acknowledge and agree that you realize these limitations and agree to assume all over risk of this limitation.

Renewed on the date October 19, 2023

Logo Uby

Ur Personal Health and Wellness Companion

Contact Us

PT. Prodia Digital Indonesia

support@prodiadigital.com
Jl. Raden Saleh no.55, Kec. Menteng, West Jakarta 10330

Consumer Complaint Service

Directorate General of Consumer Protection and Trade Order, Ministry of Trade of the Republic of Indonesia


© 2026 PT. Prodia Digital Indonesia. All rights reserved.