Chronic Disease Management Term and Condition
These Terms and Conditions ("Terms and Conditions") govern your access and use of the Chronic Disease Management service on the U by Prodia platform ("PLATFORM") owned and operated by PT Prodia Digital Indonesia ("PRDI/WE"), and constitute a binding agreement between PRDI and you as the user ("YOU"). Please read these Terms and Conditions carefully to understand how the Chronic Disease Management service on the platform operates.
1. Terms and Definitions in these Terms and Conditions refer to the following:
a. U by Prodia is a platform that can be downloaded via mobile phones and/or any electronic device (including Android and iOS versions), providing various health services such as medical laboratory tests, consultations, vaccine providers, health store, health programs, Chronic Disease Management, and information related to a healthy lifestyle.
b. Chronic Disease Management Service is a component of the platform or health service designed to assist individuals in managing, monitoring, and treating certain chronic conditions, including diabetes. This feature typically includes various tools, resources, and services that provide information and support for individuals with diabetes and other chronic diseases, helping them live healthier lives and reduce the risk of complications.
c. Health Assessment is a health evaluation system that assesses your eating patterns, physical activity, and sleep habits by providing a comprehensive evaluation of your dietary habits, physical activity levels, and sleep patterns, along with recommendations for improvement.
d. Consultation with General Practitioners and Specialists is a service that allows you to communicate with doctors via chat or video call, enabling quick and easy access to professional medical advice without the need for physical appointments.
e. Specific Lab Tests are laboratory examination services that focus on tests related to specific diseases, aimed at providing easy access to relevant tests for monitoring your health condition.
f. Specific Health Plan is a health plan tailored to individual needs based on examination results and health profile, aimed at providing a structured and personalized care guide for more effective disease management.
g. Specific Health Shop is a health store in collaboration with PRDI that provides specialized products for individuals with certain conditions, such as supplements, vitamins, and special test kits, making it easier for you to get the products needed to support your Chronic Disease Management.
h. Specific Articles are a collection of articles that provide information on various aspects of specific diseases, including prevention, symptoms, and management, aimed at enhancing your knowledge about the condition and how to manage it..
i. Force Majeure refers to circumstances beyond the control of the Parties, including but not limited to natural disasters (floods, earthquakes, hurricanes), fires, riots, and external theft, unless otherwise stated in these terms and conditions.
j. Satu Sehat is a health data integration platform connecting healthcare facilities to standardize and enable data interoperability in support of the implementation of electronic medical records (EMR) across all healthcare facilities by 2023, as regulated in the Minister of Health Regulation Number 24 of 2022 concerning Medical Records.
k. PRDA is a publicly listed company (PT Prodia Widyahusada Tbk) engaged in the business of providing health examination services.
l. PRDI is a company (PT Prodia Digital Indonesia) engaged in the business of web portal information services and/or digital platform activities, and is the owner and operator of the U by Prodia platform.
2. Use of the Chronic Disease Management Service
2.1 The health assessment service is a part of the Platform that provides you with the opportunity to evaluate your diet, physical activity, and sleep patterns by offering a comprehensive assessment of your eating habits, physical activity level, and sleep behavior, along with recommendations for improvement, subject to the Terms and Conditions applicable at PRDI.
2.2 The teleconsultation service is a part of the Platform that provides you with the opportunity to have conversations with Service Providers, subject to the Terms and Conditions applicable at PRDI. The Service Providers will assist you by informing you about the types of examinations and providing consultation on examination results through Teleconsultation.
2.3 The medical laboratory examination service is a part of the Platform that allows you to order lab tests with Service Providers, subject to the Terms and Conditions applicable at PRDI and PRDA.
2.4 The Health Plan service is a part of the Platform that allows you to order a Health Plan with Service Providers, subject to the Terms and Conditions applicable at PRDI.
2.5 The Health Shop service is a part of the Platform that allows you to place orders through the Health Shop with Service Providers, subject to the Terms and Conditions applicable at PRDI.
3. Terms and Conditions of the Chronic Disease Management Service
The following are important points you need to pay attention to when using the Chronic Disease Management service through the U by Prodia platform:
3.1 By using the Service and/or registering for the Service, you indicate your agreement to these Terms and Conditions, including your consent to provide Medical Information related to your health.
3.2 You acknowledge that although some Medical Information provided to you within the Chronic Disease Management service (including information given in direct response to questions or submissions) may be provided by individuals in health professions, such information does not establish a doctor-patient relationship. Its purpose is to provide information regarding various medical conditions. Health diagnoses, treatments, and the information provided do not constitute direct medical diagnoses, treatment, or prescriptions. All content within the Chronic Disease Management service is intended for informational purposes only.
3.3 Chronic Disease Management is designed to support the health decisions and choices you make. These decisions and choices are entirely your own. In relation to advice received from your regular doctor or other professional healthcare providers, you are the best decision-maker for your own health. The service is neither coercive nor binding, and we will not make any decisions on your behalf. What we can do is help you find reliable Medical Information and connect you with doctors for personalized information.
3.4 Within Chronic Disease Management, you can ask questions and find inquiries that provide Medical Information and related educational answers from Service Providers. Chronic Disease Management is not a healthcare service provider, but the Service Providers within it can serve as a reliable source, offering general and relevant health information. We hope this service will be useful to you. Please use it responsibly.
3.5 You are fully responsible for ensuring that the Medical Information and any symptoms or physical complaints you provide within Chronic Disease Management are accurate, clear, complete, and not misleading. We will not make any effort to validate the information you provide when using Chronic Disease Management with respect to its content, accuracy, or usefulness. We and the doctors aim to provide the best possible service and encourage you to ask questions and share as much information as possible.
3.6 If necessary, the Service Provider (doctor) will provide a referral for an offline consultation to further discuss the complaint you have submitted, along with a recommendation for medication to support your health treatment.
3.7 You understand and agree that all services available within Chronic Disease Management are fully subject to the terms and conditions of each respective service as applicable at PRDI.
4. Independence of Service Providers
The opinions, views, and responses provided by Service Providers via Chronic Disease Management (hereinafter collectively referred to as 'Chronic Disease Management') are solely individual and independent opinions, and do not reflect the views of PRDI, its affiliates, or any other organization or institution affiliated with the Service Providers, specialists, or other organizations or service providers.
The inclusion of professionals and specialists in the Service or in the professional directory within the Service does not imply any endorsement or recommendation of such professionals, nor is Chronic Disease Management intended as a tool to verify the credibility, qualifications, or capabilities of the professionals listed.
5. Explanation of Consent to Use Chronic Disease Management
5.1 By using the Platform’s Service, you understand and agree that medical and healthcare professionals will provide services related to Chronic Disease Management based on your condition and needs.
5.2 You have the right to decline the services provided, and therefore may choose not to receive services on the platform.
5.3 By requesting Medical Information through the Service, you acknowledge and agree to:
a. Any suggestions, medical information, or opinions from the Doctor regarding your diagnosis may be limited and provisional.
b. The Doctor’s information is not intended to replace an in-person visit with your trusted doctor and does not substitute the actual relationship between a patient and their doctor;
c. In the case of a second opinion where there is a difference in opinions among doctors and your regular doctor, you are responsible for deciding the next steps. Doctors aim to assist you in making an informed decision, but ultimately it is your choice whether to share the Doctor’s opinion with your regular doctor, undergo another physical examination (if necessary), or consult a doctor in person for further consultation, procedures, and/or treatment; and
d. Doctors rely on the information provided by you; therefore, any information that is proven to be falsified shall render the Doctor’s Information and all its contents legally null and void.
e. In certain cases, the Doctor may determine that the submitted Doctor’s Information is of insufficient quality and may request additional information, without the option for you to refuse to answer the questions.
f. In rare cases, the Doctor may consider that the request for Doctor’s Information cannot be answered due to the absence of a physical examination, and the request for information may be declined immediately.
5.4 Delays in medical evaluation and responses may occur due to limitations or failures of the Services as described in these Terms and Conditions.
5.5 You understand and agree that in accordance with the Regulation of the Minister of Health (PMK) No. 24 of 2022 concerning Medical Records, all healthcare facilities are required to be integrated with the SATUSEHAT Platform. These healthcare facilities include independent medical practices by doctors, dentists, and/or other Health Workers, Community Health Centers (Puskesmas), Clinics, Hospitals, Pharmacies, Health Laboratories, Health Centers (Balai), and other Healthcare Facilities as designated by the Minister.
5.6 You understand and agree that PRDA, as a Healthcare Facility (Fasyankes) that has partnered with PRDI for service integration with the SATUSEHAT Platform, will facilitate accessibility of medical record data between healthcare facilities to avoid redundant data entry and to support medical procedures. Therefore, your Medical Record Data on the platform will be integrated by PRDA, as a Healthcare Facility, into the SATUSEHAT Platform in accordance with the obligations set forth in applicable laws and regulations.
5.7 You understand and agree that if you use the services on the platform, your medical records will be stored online in a system managed by the platform. These records may be accessed by medical professionals and healthcare personnel when you use services at Prodia, to support appropriate diagnosis, medical treatment, and care management in accordance with established medical practices.
5.8 Your Personal Data will be kept confidential by PRDI in accordance with the privacy policy, which you can access on the following Privacy Policy page: https://prodiadigital.com/id/page/privacy-policy
5.9 The service fees for Chronic Disease Management follow the applicable rates provided by the Service Provider.
6. Actions We Deem Necessary
6.1 If we become aware of or have sufficient reason to suspect that you have committed indecent acts, violations, crimes, or other actions that are contrary to these Terms of Use and/or applicable laws and regulations—whether referenced in these Terms or not—we reserve the right to freeze your Account, either temporarily or permanently, or to terminate your access to the Platform, including the Services, Third-Party Content, Offers, and/or Payment Methods contained therein. We may also conduct investigations, claim damages, report to the authorities, and/or take any other actions we deem necessary, including pursuing criminal or civil legal action.
6.2 We will follow up by conducting an investigation and/or facilitating the relevant Service Provider to report to the authorities if we receive a report regarding any violation committed by you of these Terms of Use or any applicable laws and regulations, in relation to:
i. Harassment or verbal abuse, including but not limited to those based on physical appearance, gender, ethnicity, religion, or race, that you commit against the Service Provider.
ii. Fraudulent actions
iii. Physical harassment or violence committed by you against the Service Provider; and/or
iv. Sexual harassment or violence, whether verbal or physical, committed by you against the Service Provider.
6.3 These provisions shall also apply vice versa if you experience any of the aforementioned acts committed by the Service Provider against you.
6.4 You hold full responsibility for ensuring that the information provided in the Chronic Disease Management service is accurate. We will not make any efforts to validate the information you provide when using the Chronic Disease Management service with respect to its content, accuracy, or usefulness.
6.5 The use of the Chronic Disease Management service requires basic internet usage skills and general security awareness. You are expected to possess the necessary internet skills and knowledge to effectively utilize the Chronic Disease Management service.
7. Closing
7.1 If these Terms and Conditions are prepared in both Indonesian and English, both versions shall be equally binding. However, in the event of any inconsistency between the Indonesian and English versions, the Indonesian version shall prevail.
7.2 By accessing or using the services on the Platform, you acknowledge that you have read, understood, agreed to, and are bound by all the provisions of these Terms and Conditions. The relationship between PRDI and you is an independent one and does not constitute or create an agency, partnership, joint venture, employee-employer, or franchisor-franchisee relationship through this Agreement.
7.3 The headings in these Terms and Conditions are provided for reference purposes only and in no way define, limit, explain, or describe the scope or extent of any section or provision herein.
7.4 We may modify these Terms and Conditions at any time without your consent. Such changes will become effective once posted on the Platform and it is your responsibility to review these Terms and Conditions regularly. Your continued use of the Platform following any such modifications, whether or not you have reviewed them, constitutes your agreement to be bound by the revised Terms and Conditions.
Renewed on the date April 16, 2025
