Consultation Term and Condition
These Terms and Conditions ("Terms and Conditions") are the conditions for your access as a user in using the consultation services on the U By Prodia application ("APPLICATION") which is owned and managed by PT Prodia Digital Indonesia ("PRDI/WE”) which are binding between PRDI and you as you (“YOU”). Please read Please follow these Terms and Conditions carefully to understand the consultation services available on the Application.
1. Terms and Definitions in the Terms and Conditions refer to matter as follows:
a. U by Prodia application is an application that can be downloaded via the phone mobile and/or device electronic (including Android and iOS versions) provides various service health checks - up laboratory medical, consultation, vaccine providers, shop health, health programs and information related to style life Healthy.
b. Consultation Services is part of the Platform that allows you to book a doctor's consultation or health coach with a Service Provider who is subject to the Terms and Conditions applicable at PRDI. The Service Provider will assist you in informing you about the type of examination and consulting the results of the examination via a doctor's consultation to you. The consultation is conducted directly by you and the Doctor or Health Coach at the Service Provider's location or via teleconsultation.
c. Teleconsultation is interaction distance away from the Provider Services via Live Chat, Virtual Consultation, voice call (call sound), and other information technologies that can be added from time to time.
d. Virtual Consultation is consultation facilities conducted by Doctors, Nutritionists, Psychologists, and/or Personal Trainers with Customers to conduct Service consultations Fitness via Video Call.
e. Health Coach is an authorized professional party that gives health consultation services and fitness consisting of Nutritionists, Psychologists, and Personal Trainers.
f. Medical Personnel and/or Health Personnel are professionals who have the right to provide health services and have permits to conduct their profession following applicable laws and regulations.
g. Force Major is a situation that occurs beyond the ability of the Parties to overcome including but not limited to natural disasters (floods, earthquakes, hurricanes), fire, riots, and external theft unless otherwise stated in the terms and conditions This.
h. One Healthy is an individual health data integration platform between health facilities for data standardization and interoperability towards the implementation of electronic medical records (RME) in all health facilities in 2023 which has been regulated in Minister of Health Regulation (PMK) Number 24 of 2022 concerning Medical Records.
i. Medication Recommendations are recommendations that contain suggestions for medication or health treatment for you. Drug recommendations are only recommendations or suggestions.
j. PRDA is a company open (PT Prodia Widyahusada Tbk) which moves in the field of business activity health humans through ownership and management service frequent health called the Clinical Laboratory Prodia.
k. PRDI is a company (PT Prodia Digital Indonesia) that operates in the field of business activity web portal information services and/or digital platforms and constitutes the owner and manager of the U by Prodia application.
2. Use of Consultation & Teleconsultation
2.1 Consultation services are part of the Platform that allows you to order a doctor's consultation with a Service Provider which is subject to the Terms and Conditions that apply at PRDI. The Service Provider will assist you in informing you about the type of examination and consulting the results of the examination via a doctor's consultation to you. The consultation is conducted directly by you and the doctor at the provider's location Service.
2.2 Teleconsultation Services is part of the Platform that provides you with the opportunity to have conversations with Service Providers who are subject to the Terms and Conditions that apply at PRDI. The Service Provider will assist you in informing you of the type of examination and consultation on the results of the examination via Teleconsultation to you.
3. Terms and Conditions for Consultation & Teleconsultation Services
The following are Things you need to pay attention to when using consultation and teleconsultation services via the U by Prodia application:
3.1 By using the Services, and/or by registering yourself in the Service, signifying that you agree to These Terms and Conditions, including that you agree to provide Medical Information related to your health.
3.2 There is no connection between Patients and Doctors in Teleconsultation. Doctors do not replace your relationship with the provider who services your health. Interpreted information (not limited to content-derived services and information from online consultations (online)) will not depend on a substitute for advice from professional medical, evaluation, or service from a practitioner doctor or provider service other competent health. You acknowledge and agree that the services provided through the Platform do not replace examination and treatment with a doctor in general or face-to-face. This information should be used only after consulting a practitioner doctor or provider service other health. As has been stated previously, we emphasize again that Teleconsultation is only used by the Provider Services to assist you in consulting inspection health that you only do in the APP. If you have a letter of introduction from your specialist doctor, then we recommend that you continue to follow the directions of your specialist doctor.
3.3 You realize that although some Medical Information is provided to you in Teleconsultations (including information provided in direct response to inquiries or posts) may be provided by individuals in the profession of health. Criteria from such information do not create a connection between patients and Doctors but provide various information type condition medical to you. Health diagnosis and treatment and this information does not constitute a direct medical diagnosis, treatment, or prescription. Everything in Teleconsultation must be used for informational purposes only. Teleconsultation does not provide medical diagnosis, treatment, and/or anything from recipes.
3.4 Teleconsultation is designed to support decisions regarding your health and the choices you make. Decisions and choices are fully in your hands. The advice you receive from your regular doctor or provider service health professional is making decisions best for your health. Services are non-personal force or binding, and We will not decide anything for you, we can help you find good Medical Information and connect with doctors to obtain information personally.
3.5 In Teleconsultation, you can ask and discover questions that provide Medical Information as well as answer related education by the Provider Service. Teleconsultation is not a place for service health, but Provider Teleconsultation services can be a reliable source, and provide relevant general health information. We hope This service may be useful for you. Please use it fully responsibly.
3.6 Duration teleconsultation done in 15 - 30 minutes. If you are not present within 10 minutes of the scheduled time, then the session is considered forfeited and cannot be returned. If the doctor is not present within 10 minutes of the scheduled time, then you have the right to request a rescheduled or refund transaction.
3.7 Even in life you are real, your regular Doctor including Doctors in Teleconsultation, except permitted under applicable regulations, advise Personal medical care, treatment, or diagnosis is uncertain permitted to be provided via Teleconsultation, and by using Teleconsultation you agree not to collect or use the information received such as advice personal, treatment or diagnosis. This is applied to interactions public in Teleconsultation and paid consultations. Whenever you want advice on medical personnel, treatment, or diagnosis, you should contact a practitioner doctor, or servant health professional and meet them personally. We allow you to connect personally with practitioners of medicine in p consult and ask for opinions secondly, but the information provided is not for inspection physical, diagnosis, prescription, or treatment.
3.8 Teleconsultation is not intended under the circumstance of a terrible emergency or circumstances critical need _ attention instantly. Service Teleconsultation is not intended for service instantly and is not a substitute for face-to-face consultation advance required.
3.9 You hold full responsibility to convince _ that Medical Information and symptoms or physical complaints provided in Teleconsultation are accurate, clear, complete, and not misleading. We will not attempt to validate the information provided by you in the use of Teleconsultation concerning content, truth, or usefulness. We and the Doctor intend to give the service best and allow you to ask questions as well as share more information.
3.10 If necessary, the Service Provider (doctor) will provide a referral for an offline consultation to conduct further consultations regarding the complaint you submitted and recommendations for medication for the treatment of your health.
4. Terms and Conditions for Change Schedule
4.1 Due to schedule changes due to constraints from you and the Laboratory Medical with the following criteria:
a. Major force events that result in implementation inspection. Force Major or circumstances forcing as a disaster natural, flood, earthquake earth, riots, or massive withdrawal of funds, which directly resulted happen delays and/or non-implementation agreement inspection.
b. Unavoidable reasons (illness/accident, immediate family illness, interests that cannot be represented by other people).
4.2 Schedule changes can only be made 1 (one) time for each transaction, no later than 2 (two) days before the specified schedule if the schedule is available according to the Doctor or Health Coach who has been selected earlier in the period maximum time is 30 (thirty) days from a predetermined schedule.
5. Independence Provider Service
Opinions, opinions, and answers provided by Provider Services via Teleconsultation (hereinafter collectively referred to as "Doctor Information") are simply opinion individual and independent, individual opinions, and not reflective opinions of PRDI, affiliates, or other organizations or institutions affiliated with the Provider Services or specialists or other organizations or providers Service. The Service does not recommend or endorse specific tests, physicals, products, procedures, opinions, or other information that may be mentioned in the Services, or by the holder license Service.
Inclusion professionals and specialists in Services or directories professionalism in the Services does not imply a recommendation or support professional they or the Doctor's Information is intended as a tool to verify credentials, qualifications, or abilities from professional in it. Doctor Information is provided as is and as a Service reject all over guarantee, whether express or implied, including but not limited to guarantee implied from specific purpose of provision services for needs certain.
6. Explanation Agreement Use of Consultation and Teleconsultation
6.1 As with any medical procedure, there are potential risks associated with Consultations and Teleconsultations. By using Consultation and Teleconsultation, you agree to comply with the Terms and Conditions, Privacy Policy, and risks described below:
a. Teleconsultation is an honest attempt to provide you with access to Medical Information, the Doctor will not physically examine you. You may not have access to all or parts of your medical history that may be important for you to provide information about.
b. The doctor will not benefit from the information that will be obtained by examining you personally, and observing your physical condition through your medical records. This means that the teleconsultation provided through the Service is different from diagnostics and treatment is usually decided by the doctor. Therefore, the doctor may not be aware of the facts or information the doctor will influence his opinion in providing the doctor's information on your diagnosis. To reduce the risk of these restrictions, we strongly encourage you to contact your subscriber physician directly and share the opinion of the physician with them. By deciding to engage in this Teleconsultation, you acknowledge and agree that you are aware of these limitations and agree to bear the full risk of this restriction.
6.2 By requesting a Medical Information through the Service, you acknowledge and agree to:
a. Advice/Doctor's information/opinion about your doctor's diagnosis information received, may be limited and temporary.
b. The doctor's information is not intended to replace a face-to-face visit with a trusted doctor in advance and does not replace the relationship between the patient and the actual doctor.
c. In the case of a second opinion where there are differences of opinion between your doctor and your subscriber, you will be responsible for deciding the next step. Your doctor hopes to help you make the right decision, but in the end, it is your choice to share the opinion of your doctor with your registered doctor or go for another physical examination (if necessary) or visit your doctor to perform a face consultation or procedures, and/or treatment; and
d. Your physician relies on the information provided by you and therefore any information that has been proven to be false and has made the doctor's information and all details in it void by law.
e. In some cases, your physician may determine that the medical information sent is of adequate quality and may request further information, without the possibility that you may be able to refuse to answer such a question.
f. In rare cases, the physician might feel that your information requests may not be answered due to the failure to physically examine your information and may be rejected immediately.
6.3 Delays in medical evaluations and responses may occur due to deficiencies or failures of the Service as stated in these Terms and Conditions.
6.4 By using the Application Services, you understand and agree that the medical and health personnel will provide consulting services to you according to the condition you experience and need.
6.5 You have the right to refuse to accept the services provided, so you may refuse not to receive the services in the Application.
6.6 You understand and agree that following Ministry of Health (PMK) Regulation No. 24 Year 2022 on Medical Records, all healthcare facilities (fasyankes) are mandatory to be integrated with the SATUSEHAT Platform. All such fasyankes, including self-practitioning places of doctors, dentists, and/or other Health Services. Puskesmas, Clinics, Hospitals, Pharmacies, Health Laboratories, Halls, and Other Health Services Facilities designated by the Minister.
6.7 You understand and agree that PRDA as a Fasyankes that has cooperated with PRDI in connection with the integration of services on SATUSEHAT will make accessibility of medical record data interfaces to be integrated to avoid duplicate data input and help medical action so that your Medical Record Data on the Application will be incorporated by PRDA to the SATUSehat Platform as the obligation in the Legislative Regulations.
6.8 You understand and agree that if you use the Services in the Application, then your medical record data will be stored online in the systems managed by the App so that the Data can be accessed by the medical and health personnel when the User uses the Services on Prodia to make appropriate diagnostic decisions, medical treatment, and enforcement for the User by the existing medical science.
7. Actions We Deem Necessary
7.1 If we know or have sufficient reason to suspect that you have done action immoral, violation, crime or other acts that are contrary to these Terms of Use and/or regulations applicable laws, whether referred to in these Terms of Use or not, then We have the right to and can freeze your Account, either temporarily or permanently, or stop your access to the Application, including Services, Content Party Third, the Offer and/or Payment Method contained therein, carries out examination, demanding change loss, reported to party authorized and/or take other actions that We deem necessary, including action law criminal nor civil.
7.2 We will follow up by doing an investigation and/or facilitating Provider The service concerned to report to authorities if we accept Report exists your violation of these Terms of Use or violation to regulation applicable legislation, in connection with:
i. Verbal harassment or violence, including but not limited to, of any physical kind gender, ethnicity, religion, and race, what you do to Provider Service.
ii. Fraudulent act
iii. Harassment or violence physical you do to Provider Services; and
iv. Harassment or violence sexually, both verbally and physically, what you do to Provider Service.
7.3 Provisions also apply on the contrary if you experience the action as mentioned above conducted by the Provider Service towards you.
7.4 You hold full responsibility to convince _ that the information provided in the consultation is accurate. We will not attempt to validate the information provided by you in the use of the Consultation concerning content, truth, or usefulness.
7.5 Use of Consulting Services requires the ability to do basic internet usage and skills security in general. You are expected to have the necessary internet usage skills and knowledge to utilize its Consultation Services.
8. Closing
8.1 If these Terms and Conditions are made in Indonesian and English, then both will have the same binding nature. However, if there is an inconsistency between Indonesian and English, the Indonesian version will apply.
8.2 By accessing or using the application services, you understand and agree and are bound and subject to all these Terms and Conditions. The relationship between PRDI and you are independent and does not have any agency, partnership, joint venture, employee-employee, or franchisor-franchisee relationship that would be created or created by this Agreement.
8.3 The headings in these Terms are made for reference only, and in no way determine, limit, explain, or describe what is included in the article or provision.
Renewed on the date December 12, 2023
