Doctor and Health Coach Term and Condition
This terms and conditions (hereafter referred to as “Service Provider Terms and Conditions”) set the statement of rights and obligations, and terms prevailed due to the usage of PRDI Mobile (as defined below) by the Service Provider (as defined below) (hereinafter referred to as “You”) and service which You provide through PRDI Mobile to provide Services (as defined below) to the Customer (as defined below). PRDI Mobile is a mobile application/electronic services which owned and maintained by PT Prodia Digital Indonesia (“PRDI”, or “We”).
By downloading, installing, and using PRDI Mobile, You hereby agree that You are deemed to have read, understood, acknowledged, accepted and agreed to all information, terms and conditions of usage of the PRDI Mobile contained in this Service Provider Terms and Conditions.
Please take notes that the Service Provider Terms and Conditions may be updated from time to time. We may change these Service Provider Terms and Conditions at any time without any prior consent from You. Such changes will remain once they are displayed on PRDI Mobile and it is Your responsibility to review these Terms and Conditions regularly. Your continued use of PRDI Mobile after any such changes, whether You have reviewed it or not, will bound You by any changes to these Terms and Conditions.
If You do not agree with any, part, or all of the contents contained in these Service Provider Terms and Conditions, please delete PRDI Mobile on your electronic device and/or not using PRDI Mobile anymore.
Through PRDI Mobile, You can provide Services with Teleconsultation method (as defined below) to the Customers. You also agree to comply and bind Yourself to these Terms and Conditions, which act as a valid agreement between You and Us.
Every activity carried out in PRDI Mobile is legally protected under the Law No. 11 of 2008 as last amended by the Law No. 19 of 2016 concerning the Information and Electronic Transaction, Government Regulation No. 71 of 2019 concerning the Implementation of System and Electronic Transaction, and other implementing regulations and their amendments from time to time, and for all forms of engagements which arise due to the usage of PRDI Mobile and have fulfilled the rules and conditions for the validity of an agreement based on the Civil Code.
Unless there is a separate agreement between You and Us outside of these Service Provider Terms and Conditions, all the Service Provider Terms and Conditions will be bound to You.
A. DEFINITIONS
1. “Nutritionist” is a person who was graduated with education background of nutrition who is an expert in terms of providing the information related to nutrition and the use of special diets to prevent and treat disease and has all the necessary permits needed and already has an Account on the PRDI Mobile application.
2. “Account” is the identity of the Service Provider of using the PRDI Mobile. The identity of the Service Provider is integrated with Service Provider’s active email, and certification and/or licenses attached to the Service Provider are protected with Password.
3. “APKI” is the Association of Indonesian Health Trainer.
4. “Cookies” is a collection of small data where were placed inside the cellular device, computer, smart phone, and other devices, which contained user’s track records on a page or application in certain device.
5. “Doctor” is a person who was graduated with educational background of doctors who is an expert of disease and treatments also can provide health services (where officially registered and supervised by IDI and Indonesian Doctor Council and has SIP and STR) for the Customers where the Doctor is registered and already has an Account on the PRDI Mobile.
6. “PRDI Partner Health Facilities” is health facilities owned and managed by parties who are partners with or in collaboration with PRDI, including Prodia Medical Laboratory.
7. “HKI PRDI” has the meaning as referred to the Letter V.
8. “Applicable Law” is every national, province, state, or any other laws, regulations, administrative judgment, constitution, ordinations, rules, government binding policies, statutes or agreements of the Republic of Indonesia or any government institution.
9. “IDI” is Indonesian Doctor Association.
10. “Personal Information” is any personal data or information about a person, either identified and/or may be identified individually or combined with other information directly or indirectly, either electronically through the platform and/or non-electronically, whether in the form of name, date of birth, phone number, home address or billed address, medical information or other information which is considered as personal data based on the applicable laws and regulations.
11. “Confidential Information” has the meaning as referred to the Letter O Number 1.
12. “Schedule of Nutritionist Services” has the meaning as referred to the Letter D Number 2.
13. “Schedule of Doctor’s Services” has the meaning as referred to the Letter D Number 2.
14. “Schedule of the Personal Trainer Services” has the meaning as referred to the Letter D Number 2.
15. “Force Majeure” has the meaning as referred to the Letter R Number 1.
16. “KTP” is a Personal Identity Card.
17. “Prodia Medical Laboratory” means Prodia laboratories spread across Indonesia.
18. “Customer Health Report” has the meaning as referred to the Letter F Number 1.
19. “Services” is Health Service, Fitness Service, and Nutrition Service.
20. “Nutrition Services” means services provided by the Nutritionist for the Customer through PRDI Mobile with Teleconsultation method, including but not limited to (i) increase Customer’s health status through the provision of guidance and advice upon the Customer’s nutrition needed; and (ii) provide and arrange types of food menu.
21. “Fitness Services” means services provided by the Personal Trainer to the Customers through PRDI Mobile by using the Virtual Consultation method to train, guide, and provide advice in starting the exercise/sports regularly.
22. “Health Services” is a service provided by the Doctors to the Customers through PRDI Mobile with Teleconsultation method to increase Customer’s health status through efforts such as prevention, therapy, recovery, or health evaluation without provide any diagnosis to the Customers.
23. “Live Chat” is a media of messaging between the Services Provider and the Customers through the PRDI Mobile application to conduct consultations.
24. “NPA” is a Medical Member Identification Number officially registered in the IDI.
25. “NPWP” is a Tax Identification Number.
26. “Password” is the combination of letters (contains uppercase and lowercase) and numbers (alphanumeric) at least of 8 characters made by the Doctor when creating the PRDI Mobile account and used as a security code in accessing the PRDI Mobile Account.
27. “Customers” are people using and receiving Services from the Service Provider.
28. “Closure” has the meaning as referred to the Letter S Number 1.
29. “Service Provider” is Doctor, Personal Trainer OR Nutritionist who used the PRDI Mobile application in terms of providing Services.
30. “Personal Identification Number” hereinafter referred to as “PIN” is Personal Identification Number for the Doctor which consist of 6 (six) number digits.
31. “Personal Trainer” is a person who is able to train, guide, also provides advice in starting the exercise/sports program regularly, which proven by the certification as a personal trainer and already has Account on the PRDI Mobile application.
32. “Party” means one of the party either the Service Provider or PRDI.
33. “PRDI” is PT Prodia Digital Indonesia.
34. “PRDI Mobile” is a mobile application/electronic services owned by PRDI which can be downloaded and is only intended for the Service Provider in providing Services, either face-to-face referrals or referrals given through Live Chat or laboratory examination referrals to PRDI Health Facilities Partner, either face-to-face referrals or referrals given through Live Chat.
35. “Prodia” is PT Prodia Widyahusada Tbk.
36. “Nutritionist Referrals” means referrals from Nutritionist contains of test, panel,Mealplan or package and given to the Customer to be done in the PRDI Health Facilities Partner.
37. “Doctors Referrals” means referrals from Doctor contains of test, panel, or package and given to the Customer to be done in PRDI Health Facilities Partner.
38. “Dispute” has the meaning as referred to the Letter W Number 2.
39. “SIP” is a Doctor’s License.
40. “STR” is a Doctor’s Registration Certificate.
41. “STRGz” is a Nutritionist’s Registration Certificate.
42. “SIPTGz” is a Nutritionist’s License.
43. “SIKTGz” is a Nutritionist’s Working Permits.
44. “Teleconsultation” means a remote interaction with the Service Provider through Live Chat, Video Call, voice call, and other information technology which can added from time to time.
45. “Video Call” is a call with a video screen made between the Service Provider and Customer to provide Services through PRDI Mobile.
46. “Virtual Consultation” is a consultation conducted by the Personal Trainer and Customer to conduct Fitness Services through Video Call.
B. DOCTOR’S GENERAL PROVISIONS
1. PRDI Mobile is a facility for the Doctor to conduct Health Services and provide examination referrals to the PRDI Health Facilities Partner through Live Chat.
2. Doctor must agree to the Service Provider Terms and Conditions in lieu of signing a physical cooperation agreement. Service Provider Terms and Conditions that have been approved by the Doctor will be sent via email registered in the Account as documentation.
3. PRDI Mobile used only by the Doctor who already has NPA, STR, SIP, also registered as a member of IDI.
4. To be able to provide Health Services, Doctors are required to register an Account on PRDI Mobile.
5. Doctor Status is a working partner of PRDI and is an independent party and has no employment relationship with PRDI. PRDI as the owner and superintendent of PRDI Mobile does not act as a health worker or provider of health service facilities. The relationship between PRDI and Doctors limited to a cooperative relationship and PRDI does not employ Doctors. Therefore, all actions taken by Doctors due to the use of PRDI Mobile are the responsibility of the Doctor personally and do not represent PRDI as the superintendent of PRDI Mobile and Doctors hereby agree to indemnify PRDI against any and all claims, demands, or claims from any third party in accordance with the provisions of Letter N of these Service Provider Terms and Conditions.
6. The Doctor who provides the information needed by PRDI in registering an Account is required to provide correct, accurate, up-to-date, and complete Personal Information such as but not limited to numbers and photos or copies of SIP, STR, NPA recorded on IDI, KTP, NPWP, and other Personal Information that prove that the Doctor is an Indonesian citizen and officially licensed to provide Health Services.
7. PRDI will not ask for the Doctor’s Account Password for any reason, therefore the Doctor is hereby aware and personally responsible for maintaining the confidentiality of the Account along with the Account Password for all activities that occur in the Account.
8. Account can be deactivated by PRDI in the event that PRDI does not find any activities carried out by the Doctor within 6 (six) months. If the Doctor wants to reactivate the Account, the Doctor can contact PRDI via PRDI’s official email support@prodiadigital.com or PRDIA phone number 1500-830.
9. The Doctor is the only authorized party and using the Account. Doctors are required to be able to maintain the security and confidentiality of the Account and Password. PRDI is not responsible for Doctor’s failure to maintain the confidentiality of the Account and Password.
10. The Doctor is obliged to notify PRDI if the Doctor finds out that there has been a security breach or misuse of the Account that could threaten the Customer’s Personal Information or the Doctor himself.
C. PERSONAL TRAINER’S GENERAL PROVISIONS
1. PRDI Mobile is a facility for Personal Trainer to provide Fitness Consultation through PRDI Mobile in the form of Virtual Consultation or Live Chat.
2. Personal Trainer must agree to the Service Provider Terms and Conditions in lieu of signing a physical cooperation agreement. Service Provider Terms and Conditions that have been approved by the Personal Trainer will be sent via email that registered in the Account as documentation.
3. PRDI Mobile can be used by the Personal Trainer who already has the license as the Personal Trainer from APKI.
4. To be able to provide Fitness Services, Personal Trainer is required to registered an Account on PRDI Mobile.
5. PRDI as the owner and superintendent of PRDI Mobile does not act as a health worker. PRDI received a referral from APKI as PRDI’s partner to use the services of a Personal Trainer and PRDI did not employ a Personal Trainer. Therefore, all actions taken by the Personal Trainer due to the use of PRDI Mobile is the responsibility of the Personal Trainer personally and does not represent PRDI as the superintendent of PRDI Mobile and the Personal Trainer is hereby agree to indemnify PRDI against any and all claims, demands, or claims from any third party in accordance with the provisions of Letter N of these Service Provider Terms and Conditions.
6. The Personal Trainer who provides the information needed by PRDI in registering an Account is required to provide correct, accurate, up-to-date, and complete Personal Information such as but not limited to numbers and photos or copies of licenses as fitness trainer, KTP, NPWP, and other Personal Information that prove that the Personal Trainer is an Indonesian citizen and officially licensed to provide Fitness Services.
7. PRDI will not ask for the Personal Trainer’s Account Password for any reason, therefore the Personal Trainer is hereby aware and personally responsible for maintaining the confidentiality of the Account along with the Account Password for all activities that occur in the Account.
8. Account can be deactivated by PRDI in the event that PRDI does not find any activities carried out by the Personal Trainer within 6 (six) months. If the Personal Trainer wants to reactivate the Account, the Doctor can contact PRDI via PRDI’s official email support@prodiadigital.com or PRDIA phone number 1500-830.
9. The Personal Trainer is the only authorized party and using the Account. Personal Trainer is required to be able to maintain the security and confidentiality of the Account and Password. PRDI is not responsible for Personal Trainer’s failure to maintain the confidentiality of the Account and Password.
10. The Personal Trainer is the only party authorized and using the Account. The Personal Trainer is obliged to be able to maintain the security and confidentiality of the Account and Password. PRDI is not responsible for the failure of the Personal Trainer in maintaining the confidentiality of the Account and Password
11. The Personal Trainer is obliged to notify PRDI if the Personal Trainer finds out that there has been a security breach or misuse of the Account that could threaten the Customer’s Personal Information or the Personal Trainer himself.
12. If in using the PRDI Mobile application there are suggestions and criticisms or obstacles that are submitted by the Personal Trainer to PRDI either through the application or directly to the PRDI team, the response process will be a maximum of 3 hours. Completion of suggestions and criticisms or obstacles will be conveyed back by the PRDI team either via email or directly to the Personal Trainer through PRDI representatives.
13. PRDI Mobile is a means for Personal Trainers to consult patients through Virtual Consultation or Live Chat. Dissatisfaction that arises from the patient to the Personal Trainers is personally outside the responsibility of PRDI.
14. PRDI is responsible for all functions contained in the PRDI Mobile application which if it causes obstacles for Personal Trainers and patients in using the application.
15. PRDI is responsible for the confidentiality of the personal trainer data in PRDI Mobile.
16. Personal Trainers are not allowed to offer personal cooperation with PRDI Mobile customers.
17. Personal Trainers are required to maintain the confidentiality of patient data in PRDI Mobile. Intentional leakage of patient data will be subject to sanctions according to applicable laws.
18. If in the use of the PRDI Mobile application there are obstacles that occur outside the application, such as network and internet connection problems owned by the Personal Trainer, device problems owned by the Personal Trainer and have an impact on application performance, then this is the responsibility of the Personal Trainer personally and in this case the Personal Trainer cannot hold PRDI responsible and hold harmless from any losses incurred in this regard.
D. NUTRITIONIST’S GENERAL PROVISIONS
1. PRDI Mobile is a facility for the Nutritionist to conduct Nutrition Services and provide examination referrals to the PRDI Health Facilities Partner through Virtual Consultattion and Live Chat.
2. Nutritionist must agree to the Service Provider Terms and Conditions in lieu of signing a physical cooperation agreement. Service Provider Terms and Conditions that have been approved by the Nutritionist will be sent via email registered in the Account as documentation.
3. PRDI Mobile used only by the Nutritionist who already has STRTGz, SIPTGz, and/or SIKTGz (as relevant).
4. To be able to provide Nutrition Services, Nutritionists are required to register an Account on PRDI Mobile.
5. Nutritionist Status is a working partner of PRDI and is an independent party and has no employment relationship with PRDI. PRDI as the owner and superintendent of PRDI Mobile does not act as a health worker or provider of health service facilities. The relationship between PRDI and Nutritionist limited to a cooperative relationship and PRDI does not employ Nutritionist. Therefore, all actions taken by Nutritionist due to the use of PRDI Mobile are the responsibility of the Nutritionist personally and do not represent PRDI as the superintendent of PRDI Mobile and Nutritionist is hereby agree to indemnify PRDI against any and all claims, demands, or claims from any third party in accordance with the provisions of Letter N of these Service Provider Terms and Conditions.
6. The Nutritionist who provides the information needed by PRDI in registering an Account is required to provide correct, accurate, up-to-date, and complete Personal Information such as but not limited to numbers and photos or copies of STRTGz, SIPTGz, and/or SIKTGz (as relevant), KTP, NPWP, and other Personal Information that prove that the Nutritionist is an Indonesian citizen and officially licensed to provide Nutrition Services.
7. PRDI will not ask for the Nutritionist’s Account Password for any reason, therefore the Nutritionist is hereby aware and personally responsible for maintaining the confidentiality of the Account along with the Account Password for all activities that occur in the Account.
8. Account can be deactivated by PRDI in the event that PRDI does not find any activities carried out by the Nutritionist within 6 (six) months. If the Nutritionist wants to reactivate the Account, the Nutritionist can contact PRDI via PRDI’s official email support@prodiadigital.com or PRDIA phone number 1500-830.
9. The Nutritionist is the only authorized party and using the Account. Nutritionist is required to be able to maintain the security and confidentiality of the Account and Password. PRDI is not responsible for Nutritionist’s failure to maintain the confidentiality of the Account and Password.
10. The Nutritionist is obliged to notify PRDI if the Nutritionist finds out that there has been a security breach or misuse of the Account that could threaten the Customer’s Personal Information or the Nutritionist himself.
E. ENFORCEABILITY OF THE TERMS AND CONDITIONS
These Service Provider Terms and Conditions are valid since Doctor OR Personal Trainer OR Nutritionist has agreed to these Service Provider Terms and Conditions and the Account has been registered and will remain to apply as long as the permits and/or license documents are still valid, and can be terminated by the notification and/or request of Doctor OR Personal Trainer OR Nutritionist through the Account and email no later than 1 (one) months before the period of the Service Provider Terms and Conditions ends.
F. PROVISIONS OF DOCTOR’S LIVE CHAT
1. Doctor can provide Health Services through Live Chat which is conducted by PRDI by first agreeing the Service Provider Terms and Conditions.
2. Doctor can choose the services provided to the Customer through PRDI Mobile as follows:
a) Conduct Live Chat depends on shift time; or
b) Decides the best time to conduct Live Chat.
(“Doctor Service Schedule”)
3. Doctor can propose the changes of Doctor Service Schedule on PRDI Mobile for every 3 (three) months, where the application is only considered valid if it is has been approved by PRDI.
4. In case of special circumstances, Doctor Service Schedule can change at any time by PRDI with approval from the Doctor.
5. In the event that the Customer has selected the available Doctor to conduct a Virtual Consultation and Live Chat, the Doctor is obliged to provide Health Services to the Customer no later than 30 (thirty) Minute consultation session. Doctors are required to attend consultation sessions on time so as not to reduce patient consultation time.
6. Doctor is required to inform and provide reasons in advanced at least 1 (one) day prior, in the event that the Doctor is unable to to provide Health Services via online with the approval of PRDI.
7. If it has been approved by PRDI, the Doctor is obliged to recommend a substitute doctor (from fellow consulting doctor) by online to PRDI.
8. In case of being appointed by PRDI, the Doctor must be willing to become a temporary substitute doctor outside the Doctor’s Service Schedule, if there are other doctors who are unable to provide Health Services through Live Chat.
9. All use of Health Services both Live Chat and Video Call is only allowed through PRDI Mobile and not allowed to use other third-party application.
G. PROVISIONS OF PERSONAL TRAINER VIRTUAL CONSULTATION AND LIVE CHAT
1. Personal Trainer can provide Fitness Services through Live Chat which is conducted by PRDI by first agreeing the Service Provider Terms and Conditions.
2. Personal Trainer can choose the services provided to the Customer through PRDI Mobile as follows:
a) conduct Virtual Consultation based on shift time set by PRDI
(“Personal Trainer Service Schedule”)
3. In case of special circumstances, Personal Trainer Service Schedule can change at any time by PRDI with approval from the Personal Trainer.
4. In the event that the Customer has selected the available Personal Trainer to conduct a Virtual Consultation, the Personal Trainer is obliged to provide Fitness Services to the Customer no later than 30 (thirty) minute after the customer enters the Virtual Consultation.
5. Personal Trainer is required to inform and provide reasons in advanced at least 1 (one) day prior, in the event that the Personal Trainer is unable to to provide Fitness Services via online with the approval of PRDI.
6. If it has been approved by PRDI, the Personal Trainer is obliged to recommend a substitute personal trainer (from fellow personal trainer) by online to PRDI.
7. In case of being appointed by PRDI, the Personal Trainer must be willing to become a temporary substitute personal trainer outside the Personal Trainer Service Schedule, if there are other personal trainers who are unable to provide Fitness Services through Virtual Consultation.
8. All use of Health Services both Virtual Consultation or Live Chat is only allowed through PRDI Mobile and not allowed to use other third party application.
9. In carrying out Virtual Consultation, the Personal Trainer must find a large place with a white background so that it can clearly demonstrate the exercise movement.
D. PROVISIONS OF NUTRITIONIST LIVE CHAT
1. Nutritionist can provide Health Services through Live Chat which is conducted by PRDI by first agreeing the Service Provider Terms and Conditions.
2. Nutritionist can choose the services provided to the Customer through PRDI Mobile as follows:
a) Conduct Live conduct Virtual Consultation based on shift time set by PRDI
(“Nutritionist Service Schedule”)
3. In case of special circumstances, Nutritionist Service Schedule can change at any time by PRDI with approval from the Nutritionist.
4. In the event that the Customer has selected the available Nutritionist to conduct a live chat, the Nutritionist is obliged to provide Nutrition Services to the Customer no later than 30 (thirty) minute after the customer enters the Live Chat.
5. Nutritionist is required to inform and provide reasons in advanced at least 1 (one) day prior, in the event that the Nutritionist is unable to to provide Nutrition Services via online with the approval of PRDI.
6. If it has been approved by PRDI, the Nutritionist is obliged to recommend a substitute nutritionist (from fellow nutritionist) by online to PRDI.
7. In case of being appointed by PRDI, the Nutritionist must be willing to become a temporary substitute nutritionist outside the Nutritionist’s Service Schedule, if there are other nutritionist who is unable to provide Health Services through Live Chat.
8. All use of Health Services both Live Chat and Video Call is only allowed through PRDI Mobile and not allowed to use other third party application.
H. DOCTOR REFERRENCE TERMS
1. Doctors can provide Doctor Referrals to Customers through PRDI Mobile. Doctor Referral can be in the form of Customer health checks through PRDI Health Facilities Partner.
2. Doctors can only provide Doctor Referrals to PRDI Health Facilities Partner limited to the services provided in PRDI Mobile.
3. Doctor Referrals will be transacted only to PRDI Health Facilities Partner by showing the Doctor’s Referrals code.
4. Doctors are responsible for Doctor Referrals given to Customers. Any form of negligence that occurs in making an examination referral to the Customer will be the full responsiblity of the Doctor.
I. NUTRITIONIST REFERRENCE TERMS
1. Nutritionist can provide Nutritionist Referrals to Customers through PRDI Mobile. Nutritionist Referral can be in the form of Customer health checks through PRDI Health Facilities Partner.
2. Nutritionist can only provide Nutritionist Referrals to PRDI Health Facilities Partner limited to the services provided in PRDI Mobile.
3. Nutritionist Referrals will be transacted only to PRDI Health Facilities Partner by showing the Nutritionist’s Referrals code.
4. Nutritionist is responsible for Nutritionist Referrals given to the Customer. Any form of negligence that occurs in making an examination referral to the Customer will be the full responsibility of the Nutritionist.
J. PROVISION OF HEALTH SERVICES OUTCOMES
1. Customer Health Report owned by Doctor OR Nutritionist on PRDI Mobile Is a former Customer health report that has received a referral for PRDI Health Facility Partner examination and/or health examination result from a former Doctor OR Nutritionist (“Customer Health Report”).
2. The submission of the Customer Health Report is carried out by a security system where Doctor OR Nutritionist must set and activate the PIN which refers to date of birth with format DDMMYYYY
3. Customer Health Report which has been stored online on PRDI Mobile will be limited for a period of no longer than 5 (five) years.
4. Doctor OR Nutritionist are obliged to maintain the confidentiality of the examination results from each Customers owned. If the Customer Health Report is intentionally leaked, then it will be the full responsibility of Doctor OR Nutritionist.
K. DOCTOR’S RIGHTS AND OBLIGATIONS
In addition to the rights and obligations that are expressly regulated in the Terms and Conditions of Service Provider, Doctors have the right and obligation as follows:
1. Doctor has the obligations as follows:
a. Maintain the credibility, reputation, and good name of PRDI and PRDI Health Facility Partner;
b. Commit and loyal to PRDI on the improvements of Health Services;
c. Conduct tasks and responsibilities depending to the standard operational procedure stated by PRDI and PRDI Health Facility Partner;
d. Provide Health Services through Teleconsultation depending to the agreed schedule;
e. Along with PRDI and PRDI Health Facility Partner provide Health Services supporting infrastructures;
f. Maintain the confidentiality of Customers and PRDI including but not limited to medical records, Live Chat history and/or other data which are part of PRDI Mobile;
g. Provide Health Services depending on PRDI procedures;
h. Comply with the hours of duty that have been determined in the Doctor’s Service Schedule to provide Health Services;
i. Along with PRDI finds a substitute doctor in the event that the Doctor is not able to stay online (the substitution must come from fellow Doctor who has been registered on PRDI Mobile);
j. Willing to replace other doctors to provide Health Services through Teleconsultation outside the Doctor’s Service Schedule if requested by PRDI at any time;
k. Submit all Doctor’s practical licenses including but not limited to SIP and STR also IDI’s list sign;
l. Not allowed to provide a single diagnosis unequivocally/definitely. Teleconsultation is not used to get a definite diagnosis and cannot replace consultation with a doctor in person. Suggest the Customer to be able to contact the clinic or hospital to get further treatment;
m. Not allowed to give a prescription, definite diagnosis or any medical advice in the event of giving Health Services;
n. Constantly giving possible diagnosis which are relevant and logic as long as giving the Health Services;
o. Suggest the Customer to consult directly in the PRDI Health Facility Partner or hospital to get further treatment and mention the possible causes and risks if needed;
p. If possible, may suggest to stay or take a rest at home before heading to the hospital or clinic in the event that the Customer is experiencing any symptoms like headache and/or fever;
q. Provide a Doctor’s Referral to the Customer to be able to carry out a medical examination at the PRDI Health Facility Partner as regulated in Letter E of the Service Provider Terms and Conditions;
r. Ensure that the Customer understands and believes in the benefits of the examination as required by the Customer;
s. Develop self-competence in accordance with the competency model and the profession;
t. Provide answers of Customer’s questions properly and clearly and do not provide answers in the form of copy-paste version from websites or from other sources;
u. Using PRDI Mobile according to their needs and do not make any changes or modification on PRDI Mobile without prior consent and suggestion from PRDI;
v. If needed, may give advice and input to PRDI regarding to Live Chat and it use to increase Health Services performance.
2. Doctor is entitled to:
a. Receive Health Services fee in accordance with the terms of Letter J in the Service Provider Terms and Conditions;
b. In carrying out their duties in PRDI Mobile, Doctors may press the ‘end chat’ button if the Customer is not having any questions due to the Health Services marked by the approval to end the Health Services between the Parties;
c. Get the access to PRDI Mobile depending on the Doctor’s Service Schedule to carry out Doctor obligations in terms of giving Doctor Services;
d. Obtain the medical information from PRDI if needed by submitting a written notification to PRDI; and
e. Ask for the changes of Doctor’s Service Schedule according to the applicable terms.
L. RIGHTS AND OBLIGATIONS OF PRDI
In addition to the rights and obligations that are expressly regulated in the Terms and Conditions of Service Provider, PRDI has the right and obligation as follows
1. PRDI has the obligations to:
a. Pay the Health Services fee to the Doctor according to the Letter J of the Service Provider Terms and Conditions depending on the Doctor’s attendance based on the Doctor’s Service Schedule that has been determined;
b. Provide chat dashboard on the Live Chat feature and maintain PRDI Mobile in accordance with the Doctor’s needs in providing Health Services;
c. Along with the Doctor provide supporting infrastructures for the online consultation through Live Chat; and
d. Maintain the confidentiality of Doctor’s personal information.
2. PRDI is entitled to:
a. Get suggestion, advice, and recommendation from the Doctor in maintaining and developing qualities and Health Services provided to Customers.
b. Determine a temporary substitute doctor outside the Doctor’s Service Schedule, in the event that the other doctor is not able to provide a consultation through Live Chat;
c. Refuse to change the Doctor’s Service Schedule, in the event that there is no substitute doctor;
d. Review cost increases of the Health Services according to the applicable standard by PRDI;
e. Terminate the Service Provider Terms and Conditions in the event that the practice license validity period of SIP and STR are over; and
f. Terminate the Service Provider Terms and Conditions in the event that the Doctor is not comply and break the Service Provider Terms and Conditions and obligations contained.
M. RIGHTS AND OBLIGATIONS OF PERSONAL TRAINER
In addition to the rights and obligations that are expressly regulated in the Terms and Conditions of Service Provider, Personal Trainer has the right and obligation as follows:
1. Personal Trainer has the obligations to:
a. Maintain the credibility, reputation, and good name of PRDI and PRDI Health Facility Partner;
b. Commit and loyal to PRDI on the improvements of Fitness Services;
c. Conduct tasks and responsibilities depending to the standard operational procedure stated by PRDI and PRDI Health Facility Partner;
d. Provide Fitness Services through Virtual Consultation depending to the agreed schedule;
e. Along with PRDI and PRDI Health Facility Partner provide Fitness Services supporting infrastructures;
f. Use PRDI Mobile in accordance to their needs and do not make any changes or modification of PRDI Mobile without prior consent and suggestion from PRDI;
g. Suggest the Customer to have further consultation with the personal trainer of health and sports to get a comprehensive and maximum program;
h. Take a prior assessment and a consultation session through Virtual Consultation for Customer to determine the suitable exercise program;
i. Create a sport and exercise program based on the results of Customer’s health test, doctor’s recommendation, and prior assessment;
j. monitoring the implementation of customer programs, actively reminding customers through the Live Chat feature, and providing feedback to support the success of the program chosen by the customer.
k. Give response to the Customer’s questions via PRDI Mobile based on the time standard that has been determined (maximum of 1 x 24 hours, except on national holidays and on the days when the Personal Trainer is not doing any Fitness Services);
l. Coordinating with the sports health doctor in developing program and improvement needed by the Customer;
m. For the Customer who has consulted with the Personal Trainer, the Personal Trainer is required to make derivative programs in accordance with the recommendations from the Personal Trainer. If there are exercises that are not suitable, the next Personal Trainer may change the program by discussing it first with the Personal Trainer who provides the program;
n. Maintain the confidentiality of the Customer’s data and PRDI including but not limited to the medical record, Virtual Consultation history and/or other data which is part of PRDI Mobile;
o. Provide Fitness Services in accordance with PRDI procedures;
p. Along with PRDI and PRDI Health Facility Partner find a substitute personal trainer in the event that the Personal Trainer is not able to stay online (the substitution must be from fellow personal trainer who has been registered on PRDI Mobile);
q. Ready to replace the other personal trainer to provide Fitness Services through Virtual Consultation outside the Personal Trainer’s Service Schedule if asked by PRDI at any time;
r. Submit all licenses as Personal Trainer from the competent authority;
s. While providing Fitness Services, the Personal Trainer always tries to provide logical and relevant programs for the Customer according to the needs and targets desire by the Customer;
t. Provide answers of the Customer’s questions properly and clearly and do not provide answers in the form of copy-paste version from the websites or other sources;
u. Develop self-competence based on the competency model and the profession;
v. Helps PRDI in handling the Customer’s complains if needed;
w. Ensure that the Customer understands and believes in the benefits of Fitness Services as required by the Customer;
x. Personal Trainer is required to use PRDI Mobile based on the needs and does not make changes or modifications on PRDI Mobile without prior consent and suggestion from PRDI;
w. If needed, may give advice and input to PRDI regarding to the PRDI Mobile and it use to increase Fitness Services performance.
2. Personal Trainer is entitled to:
a. Receive Fitness Services fee in accordance with the terms of Letter J in the Service Provider Terms and Conditions;
b. Get the PRDI Health Plan training program;
c. Obtain the access to PRDI Mobile based on the Personal Trainer’s Service Schedule in conducting the obligations of Personal Trainer in the event of providing Fitness Services; and
d. Ask for the changes of Personal Trainer’s Service Schedule according to the applicable terms.
N. RIGHTS AND OBLIGATIONS OF PRDI
In addition to the rights and obligations that are expressly regulated in the Terms and Conditions of Service Provider, PRDI has the right and obligation as follows:
1. PRDI has the obligations to:
a. Pay the Health Services fee to the Personal Trainer according to the Letter J of the Service Provider Terms and Conditions depending on the Personal Trainer’s attendance based on the Personal Trainer’s Service Schedule that has been determined;
b. Provide access for the implementation of Personal Trainer duty in providing Fitness Services;
c. Provide Virtual Consultation dashboard and maintain PRDI Mobile in accordance with the Personal Trainer’s needs in providing Fitness Services;
d. Maintain the confidentiality of Personal Trainer’s personal information.
2. PRDI is entitled to:
a. Get suggestion, advice, and recommendation from the Personal Trainer in maintaining and developing qualities and Fitness Services provided to Customers;
b. Determine a temporary substitute personal trainer who is able to give a consultation through Live Chat and/or Virtual Consultation, in the event that the Personal Trainer is not able to fulfill the Personal Trainer’s Service Schedule;
c. Refuse to change the Personal Trainer’s Service Schedule, in the event that there is no substitute Personal Trainer;
d. Review cost increases of the Fitness Services according to the applicable standard by PRDI;
e. Terminate the Service Provider Terms and Conditions in the event that the licenses validity period as Personal Trainer are over; and
f. Terminate the Service Provider Terms and Conditions in the event that the Personal Trainer is not comply and break the Service Provider Terms and Conditions and obligations contained.
O. RIGHTS AND OBLIGATIONS OF NUTRITIONIST
In addition to the rights and obligations that are expressly regulated in the Service Provider Terms and Conditions, Nutritionist has the right and obligation as follows:
1. Nutritionist has the obligations to:
a. Maintain the credibility, reputation, and good name of PRDI and PRDI Health Facility Partner;
b. Commit and loyal to PRDI on the improvements of Nutrition Services;
c. Conduct tasks and responsibilities depending to the standard operational procedure stated by PRDI and PRDI Health Facility Partner;
d. Provide Nutrition Services through Teleconsultation depending to the agreed schedule;
e. Along with PRDI and PRDI Health Facility Partner provide Nutrition Services supporting infrastructures;
f. Maintain the confidentiality of the Customer’s data and PRDI including but not limited to the medical record, Live Chat history and/or other data which is part of PRDI Mobile;
g. Provide Nutrition Services in accordance with PRDI procedures;
h. Comply with the hours of duty that have been determined in the Nutritionist’s Service Schedule to provide Nutrition Services;
i. Along with PRDI and PRDI Health Facility Partner find a substitute nutritionist in the event that the Nutritionist is not able to stay online (the substitution must be from fellow nutritionist who has been registered on PRDI Mobile);
j. Ready to replace the other nutritionist to provide Nutrition Services through Teleconsultation outside the Nutritionist’s Service Schedule if asked by PRDI at any time;
k. Submit all practical licenses in providing Nutrition Services including but not limited to STRTGz, SIPTGz, and/or SIKTGz (as relevant);
l. Not allowed to provide a single diagnosis unequivocally/definitely. Teleconsultation is not used to get a definite diagnosis and cannot replace consultation with a nutritionist in person. Suggest the Customer to contact the clinic or hospital to get further treatment;
m. Not allowed to give a prescription, definite diagnosis or any medical advice in the event of giving Nutrition Services;
n. Constantly giving possible diagnosis which are relevant and logic as long as giving the Nutrition Services;
o. Suggest the Customer to consult directly in the PRDI Health Facility Partner or hospital to get further treatment and mention the possible causes and risks if needed;
p. If possible, may suggest to stay or take a rest at home before heading to the hospital or clinic in the event that the Customer is experiencing any symptoms like headache and/or fever;
q. Provide a Nutritionist’s Referral to the Customer to be able to carry out a medical examination at the PRDI Health Facility Partner as regulated in Letter E of the Service Provider Terms and Conditions;
r. Ensure that the Customer understands and believes in the benefits of the examination as required by the Customer;
s. Develop self-competence in accordance with the competency model and the profession;
t. Provide answers of the Customer’s questions properly and clearly and do not provide answers in the form of copy-paste version from the websites or other sources;
u. Use PRDI Mobile based on the needs and do not make any changes or modifications on PRDI Mobile without prior consent and suggestion from PRDI;
v. If needed, may give advice and input to PRDI regarding to the Live Chat and its use to increase the Nutrition Services performance.
2. Nutritionist is entitled to:
a. Receive Nutrition Services fee in accordance with the terms of Letter J in the Service Provider Terms and Conditions;
b. In carrying out the duty in PRDI Mobile, Nutritionist may press the ‘end chat’ button if the Customer is not having any questions due to the Nutrition Services marked by the approval to end the Nutrition Services between the Parties;
c. Obtain the access to PRDI Mobile based on the Nutritionist’s Service Schedule in conducting the obligations of Nutritionist in the event of providing Nutrition Services;
d. Receive medical information from PRDI if needed by giving a written consent to PRDI; and
e. Ask for the changes of the schedule according to the applicable terms.
P. RIGHTS AND OBLIGATIONS OF PRDI
In addition to the rights and obligations that are expressly regulated in the Service Provider Terms and Conditions, PRDI has the right and obligation as follows:
1. PRDI has the obligations to:
a. Pay the Nutrition Services fee to the Nutritionist according to the Letter J of the Service Provider Terms and Conditions depending on the Nutritionist’s attendance based on the Nutritionist’s Service Schedule that has been determined;
b. Provide chat dashboard and maintain PRDI Mobile in accordance with the Nutritionist’s needs in providing Nutrition Services;
c. Along with the Nutritionist provide supporting infrastructures for the online consultation through Live Chat; and
d. Maintain the confidentiality of Nutritionist’s personal information.
2. PRDI is entitled to:
a. Get suggestion, advice, and recommendation from the Nutritionist in maintaining and developing qualities and Nutrition Services provided to Customers;
b. Determine a temporary substitute nutritionist who is able to give a consultation through Live Chat, in the event that the Nutritionist is unable to fulfill the Nutritionist’s Service Schedule;
c. Appoint the Nutritionist as a temporary substitute nutritionist outside the Nutritionist’s Service Schedule, in the event that the Nutritionist is unable to provide a consultation through Live Chat;
d. Refuse to change the Nutritionist’s Service Schedule, in the event that there is no substitute Nutritionist;
e. Review cost increases of the Nutrition Services according to the applicable standard by PRDI;
f. Terminate the Service Provider Terms and Conditions in the event that the practical licenses validity period such as STRTGz, SIPTGz, and/or SIKTGz (as relevant) validity period as Personal Trainer are over; and
g. Terminate the Service Provide Terms and Conditions in the event that the Nutritionist is not comply and break the Service Provider Terms and Conditions and obligations contained.
Q. YOUR RESPONSIBILITY TO THE CUSTOMER
In the event of providing Services, You are responsible for:
1. Ensure that the Customer understands and believes in the benefits of examination based on the Customer’s needs;
2. Ensure the Service delivery (before and after the examination) according to the PRDI procedures;
3. Develop self-competency based on the competency model and profession;
4. You are responsible to provide the Services to the Customer properly through PRDI Mobile;
5. In the event of taking the responsibility to serve the Customer through PRDI Mobile, You are not allowed to give any prescriptions, definite diagnosis or medical advice;
6. You guarantee that You will always advise to ‘go to the doctor’, ‘have a psychical consultation with the doctor’ if symptoms do not go away or worsen or if the Customer is concerned. TnP: This provision will apply and can be applied to the Doctor. Please removed from the Service Provider Terms and Conditions other than Doctor.
7. Ensure that the Customer understand and believes in the benefits of examination based on Customer’s needs;
8. Ensure the Service delivery (before and after the examination) based on PRDI procedures;
9. Communicate with the Customer properly and clearly;
10. Provide answers to Customer’s questions with good answers and cannot be in the form of a copy-paste from the website or from other online or offline sources.
R. SERVICE FEE, USAGE FEE AND PAYMENT METHOD
1. The Service Provider will provide PRDI with payment information including TIN number, bank name, bank branch, account number and account recipient name.
2. The amount of the service fee to be paid to the Service Provider by PRDI is regulated in the Service Fee Attachment.
3. PRDI will collect, document, and calculate every transaction made by the Customer to the Service Provider.
4. PRDI will collect income tax for every transaction made by the Customer to the Service Provider.
5. For each Service that you have completed before the 15th of each month, PRDI will make a payment according to your payment information for the accumulated Service that you provided on the 20th of each month. For Services completed on the 15th and onwards will be paid in the following month.
S. REPRESENTATIONS AND WARRANTIES
1. You and PRDI hereby represent and warrant the following:
a. has full power and authority to enter into an agreement, submit, and carry out all provisions in these Service Provider Terms and Conditions;
b. These Service Provider Terms and Conditions are legally and duly approved by you and PRDI and the provisions in these Service Provider Terms and Conditions are valid and binding and enforceable against you and PRDI;
c. will carry out the contents and provisions of these Service Provider Terms and Conditions in good faith and with full responsibility; and
d. The implementation of your and PRDI's obligations under these Service Provider Terms and Conditions will not (i) violate or conflict with any applicable Law provisions, government policies; and (ii) result in a breach of contract or is likely to result in the default of an agreement, contract or agreement to which you or PRDI are a Party.
2. You are not allowed to use the logo, brand, image, or anything related to PRDI, for any purpose after these Service Provider Terms and Conditions expire.
3. You hereby represent and warrant the following:
a. that all information or services that you provide to customers are in accordance with your abilities, if there are problems that arise as a result of your services to customers, then you release PRDI from all claims and or claims from other parties and are fully responsible;
b. will not cooperate in the same manner as this Service Provider Terms and Conditions with any party without the approval of PRDI; and
c. has the authority to practice in the field of medicine OR fitness OR nutritionist and has all the necessary permits (including but not limited to STR and SIP OR certification Personal Trainer OR STRTGz, SIPTGz, and/or SIKTGz) required by government authorities to practice medicine OR fitness OR nutritionist and all permits (including STR and SIP OR certification Personal Trainer OR STRTGz, SIPTGz, and/or SIKTGz) as of the date these Service Provider Terms and Conditions are still valid, have never been revoked, or canceled.
T. DISCLAIMER AND LIMITATION OF LIABILITY
1. Disclaimer
a. Everything related to PRDI Mobile and contained therein, is provided by PRDI 'as is' and 'as available'. PRDI makes no representations and warranties of any kind regarding the content, operation of which is contained in PRDI Mobile. Therefore, you hereby agree that everything arising in connection with your use of PRDI Mobile is at your own risk and responsibility.
b. PRDI does not make any representations and warranties regarding the condition, accuracy, reliability, completeness of the content contained in PRDI Mobile, and makes no representations and warranties that PRDI Mobile is a perfect system. It is very possible for:
i. glitches, errors, or inaccuracies in content, errors;
ii. personal injury or property damage, whatever, as a result of your access to and use of PRDI services;
iii. any unauthorized access or use servers and/or Personal Information and/or financial information stored therein;
iv. any interruption or termination of transmission to or from server PRDI
v. any errors, viruses, trojan horses or the like, or computer programs that run automatically that contain destructive properties or are intended to damage, prevent and take over the system, Personal Information contained in PRDI Mobile that may be sent by third parties;
vi. errors or omissions in any content or for any loss or damage whatsoever incurred as a result of the use of content entered, by email, transmitted, or made available via PRDI Mobile, whether under warranty, contract, tort, or other legal theory, and whether or not the company notified of the possibility of such damage; and/or
vii. disclosure of information based on the privacy policy. Limitations of liability apply to the extent permitted by Applicable Law.
Under no circumstances shall PRDI and its affiliates, as well as their employees, shareholders, directors, commissioners, officers, agents, consultants and contractors, be liable to you for any direct, indirect, incidental, special and consequential damages anything due to the circumstances mentioned above.
c. In managing and operating PRDI Mobile, PRDI always strives to maintain the security of the information provided by you by implementing an optimal security system. However, it should be understood that it is very possible for data to be lost or leaked due to illegal acquisition by other third parties. PRDI does not represent and guarantee that PRDI Mobile free from the threat of loss or leakage of information caused by other third parties where this is also experienced by all internet users, including but not limited to, carding, cracking, phishing, malware, which is aimed either at PRDI Mobile and its infrastructure. Therefore, you hereby declare that you have understood the risks that may arise related to this matter and release PRDI from all forms of responsibility for all or part of the loss or loss of profits, in connection with the leakage of your Personal Information in PRDI Mobile.
d. You specifically acknowledge that PRDI is not responsible for your data and/or Personal Information and that the risk of loss or damage thereof is entirely with you.
2. Limitation of Liability
You hereby understand that:
a. You are an independent party providing services and expertise to Customers through PRDI Mobile;
b. PRDI only acts as a facilitator providing PRDI Mobile. You are an independent party and are not employed by PRDI;
c. PRDI makes no representations or warranties as to your training or abilities;
d. the consultation provided by you does not replace professional medical advice, is only intended as general information, and is not intended for matters of an emergency nature (emergency); and
e. PRDI is not responsible for any content and/or statements in any consultation conducted between you and the Customer, which is your personal consultation with the Customer and is your responsibility and risk.
3. You hereby agree to indemnify PRDI from all forms of responsibility for part or all of the direct or indirect, material or immaterial loss or loss of profits arising from any demands, lawsuits, claims, and/or charges, in connection with your use of PRDI. Mobile.
U. BAN
In connection with the use of PRDI Mobile, you are prohibited from:
a. create and/or use devices, software,features and/or other tools that aim to manipulate PRDI Mobile, including but not limited to (i) manipulation of information data; (ii) browser activities (crawling/scraping); (iii) automation activities in payments; and/or (iv) other activities that can reasonably be assessed as an act of system manipulation;
b. modify any digital form of any material taken from PRDI Mobile;
c. in any way, use or introduce, including but not limited to, viruses, worn, trojan horses, keystroke loggers, spyware, or other similar features, which may interfere with, damage, harm, take over any system, network or Personal Information contained on PRDI Mobile;
d. attempt to gain illegal access to PRDI Mobile, computer systems or networks connected to servers mining Password or any other means or interfere with or attempt to interfere with the work of PRDI Mobile;
e. remove, disable, damage, or interfere with security-related features of PRDI Mobile;
f. license, sub-license, sell, resell, transfer, assign, distribute or commercially exploit PRDI Mobile or make PRDI Mobile to third parties;
g. modify or create derivative works based on material on PRDI Mobile, or decompile, decompile, engineer either disassemble or attempt to derive the source code or ideas or algorithms underlying any part of PRDI Mobile to build competitive products or services, build products using ideas, similar features, functions, or graphics from PRDI Mobile, or copy ideas, features, functions or graphics from PRDI Mobile; and/or
h. cause or launch any program or script with the purpose of scraping, indexing, surveying or other data mining any part of PRDI Mobile.
V. COMPENSATION
1. You agree to defend, hold harmless, indemnify, protect and indemnify PRDI and its affiliates, as well as their employees, shareholders, directors, commissioners, officers, agents, consultants and contractors from and against any and all claims, demands, suits, damages, liabilities, costs, expenses (including but not limited to reasonable legal fees and expenses) for direct or indirect, actual, and/or implied losses, of every type and nature, known and unknown, arising out of or in any way in connection with:
a. your use of and access to PRDI Mobile;
b. any representations and warranties given by you in Letter K of these Service Provider Terms and Conditions prove to be untrue or misleading;
c. any breach by you of these Service Provider Terms and Conditions;
d. your violation of any third party rights, including but not limited to copyright, property or privacy rights;
e. any claim or demand for payment from any third party originating from, or in connection with a violation by the Doctor of the matters mentioned in points (a) to (d) above.
2. This defense and indemnity obligation will survive the termination of these Service Provider Terms and Conditions.
W. CONFIDENTIALITY
1. PRDI will notify you if there is information that is classified as confidential and may not be used other than for the implementation of these Service Provider Terms and Conditions (hereinafter referred to as “Confidential Information”).
2. All Confidential Information will be protected by PRDI. Confidential Information that you enter in PRDI Mobile will be protected by PRDI in the best possible way for your benefit.
PRDI hereby guarantees the privacy and/or protection of your Personal Information, by:
a. maintain the confidentiality, integrity and availability of your managed Personal Information;
b. guarantee that the collection, storage, use and provision of Personal Information is based on your consent, unless otherwise specified, or required by applicable laws and regulations; and
c. guarantee that the use and disclosure of your Personal Information is carried out based on your consent as the owner of the Personal Information and in accordance with the purposes that were conveyed to you at the time of obtaining the Personal Information. Exceptions to this are justified if legally required in accordance with applicable laws and regulations and/or on a court decision with permanent legal force that requires us to disclose your Personal Information.
3. You are required to maintain the confidentiality of any Confidential Information including but not limited to your Personal Information, Customer data, data/information provided by PRDI to you in connection with the implementation of these Service Provider Terms and Conditions, the confidentiality of the data contained in PRDI Mobile (as long as existing data/information is still declared valid or has not been updated), while still being subject to its obligations of confidentiality.
4. At all times Confidential Information will be considered confidential and protected in accordance with the provisions of these Service Provider Terms and Conditions.
5. You hereby acknowledge that the Customer Health Report must also be treated as a Customer medical record. You hereby declare that you are fully responsible and release PRDI from all claims, lawsuits and/or losses for the misuse of the Customer Health Report either by facsimile, email and/or other media.
6. Your obligation as a recipient of information to safeguard PRDI's Confidential Information will continue to apply until the Confidential Information is no longer classified as confidential or until PRDI sends a written notice to you releasing you from these Service Provider Terms and Conditions via email and Account, whichever is more happened before. Your obligation to maintain the Confidential Information continues both when you are still working with PRDI and after you are no longer working with PRDI.
7. You have the right to disclose Confidential Information if required under the provisions of Applicable Law or a court order.
8. In the event that you disclose the Confidential Information as intended, then you must submit written notification to PRDI.
9. Based on PRDI's choice and notification to you, you must return or destroy all Confidential Information that is in your possession (if any), including Personal Information, Customer data, PRDI data/information, which is in your possession and control also at the time of Confidential Information. is no longer relevant to the implementation of these Service Provider Terms and Conditions.
10. You hereby declare that PRDI is not responsible for any loss or damage arising from misuse of the Account.
11. While PRDI will use its best efforts to ensure its security, it cannot guarantee how strong or effective this encryption will be. PRDI is not and will not be responsible for any problems that occur as a result of unauthorized access to your Personal Information that you provide.
X. ANTI-CORRUPTION AND GRATIFICATION COMMITMENT
1. You and PRDI, either individually or jointly, are prohibited from:
a. Corruption practices:
Corrupt practices are acts that promise, offer, give, receive and/or ask for gifts in the form of money, commissions, gifts, profits, opportunities or other forms, either directly or indirectly by one Party to the other to influence Other parties commit inappropriate acts as mentioned above, both in the procurement process and/or implementation of these Service Provider Terms and Conditions, resulting in financial losses.
b. Cheating Practices:
Fraudulent practices are actions that create and/or provide erroneous information, information, and documents either intentionally or unintentionally without any attempt to rectify the erroneous information, information, and documents, so as to obtain financial benefits and/or other benefits for avoid liability, both in the process of implementing these Service Provider Terms and Conditions.
2. You and PRDI guarantee that all officials, employees, partners of each Party, carry out the provisions as referred to in Number 1 Letter P. Those found to have committed a violation will be subject to the following sanctions:
a. the officer or employee who commits the violation is removed from his duties and must be replaced with a new one by the Party committing the violation, no later than 14 (fourteen) calendar days from the date of the statement that evidence of violation is found from a Party;
b. The party committing the violation is obliged to return and/or recover the loss of the injured Party; and
c. if it is proven that the violation is carried out systematically, the aggrieved Party has the right to terminate the cooperation on the Terms and Conditions of this Service Provider, in which the consequences of such termination shall be borne by the party committing the violation.
Z. TERMS COOKIES
1. Types of Cookies
Cookies are intended, not limited to preferences and analysis, which are used for the benefit of other parties by appointment by us. The information that PRDI will receive is how long it takes to use the PRDI Mobile, what features are frequently visited, and how much time is spent on a feature. PRDI will not collect any other information that is done outside of the use of the PRDI Mobile.
2. Purpose of Use of Cookies
The use of Cookies in the PRDI Mobile will help PRDI improve application performance and assist PRDI in improving services and developing new features in the future.data collection Cookies can be done anonymously and it is possible to use it for the benefit of other parties with an appointment by us.
AA. FORCE MAJEURE
1. Force majeure are things that affect the implementation of these Service Provider Terms and Conditions, which occur beyond the control of PRDI and you, such as and not limited to general strikes, earthquakes, floods, sabotage, riots, riots, and emergencies that occur. is officially issued by the government (“Force Majeure”), which has a direct impact on the implementation as stated in the Terms and Conditions of this Service Provider, and is confirmed by the decision and/or policy of the government agency regarding the existence of the Force Majeure.
2. In the event of Force Majeure, PRDI may terminate this cooperation with you by notifying you in writing no later than 1 (one) month after the Force Majeure occurs, and for this PRDI is not subject to any obligations or fines.
AB. TERMINATION
1. PRDI reserves the right to unilaterally terminate and terminate these Service Provider Terms and Conditions in the event of one of the following events ("Termination"):
a. You defame PRDI;
b. You neglect your duties and responsibilities in accordance with these Service Provider Terms and Conditions after being reprimanded in writing 3 (three) times by PRDI;
c. your license has expired or been revoked, so you are unable to practice and provide services in accordance with the provisions of the laws and regulations;
d. You are proven to be working or collaborating with other parties who are competitors of PRDI, or
e. You have committed a crime that is punishable by a criminal offence.
2. You have the right to terminate the cooperation based on the Terms and Conditions of this Service Provider unilaterally if:
a. PRDI defame you, or
b. PRDI has neglected its duties and responsibilities in accordance with the Terms and Conditions of this Service Provider, which previously had deliberation and consensus with PRDI.
3. Termination of these Service Provider Terms and Conditions does not waive your and PRDI's obligations that have arisen before these Service Provider Terms and Conditions are terminated.
4. Termination of these Service Provider Terms and Conditions in accordance with Numbers 1 and 2 Letter S does not create an obligation for you and PRDI to pay compensation to other Parties as stated in Letter N of these Service Provider Terms and Conditions.
5. Termination of these Service Provider Terms and Conditions does not exclude the obligations of each Party that have not been resolved during the expiration of these Service Provider Terms and Conditions as referred to in Letter C of these Service Provider Terms and Conditions.
6. In connection with the termination of these Service Provider Terms and Conditions as referred to in Number 1 Letter S, you and PRDI hereby agree to one another to waive the application of the provisions of Article 1266 of the Civil Code as long as a court decision is required to terminate these Service Provider Terms and Conditions.
AC. CRITICISM AND SUGGESTIONS
1. In the event that you have criticism or suggestions that you want to convey to PRDI, then you can submit criticism or suggestions to PRDI through the PRDI Mobile or directly via email and telephone contact as stated in Letter B Number 8 of these Service Provider Terms and Conditions .
2. PRDI will respond to such criticism or suggestions to you within no more than 3 (three) hours via the PRDI Mobile and email registered in the Account.
3. If in the use of the PRDI Mobile there are obstacles that occur outside the control of the PRDI Mobile, such as network and internet connection problems that you have, problems with your device that have an impact on the performance of the PRDI Mobile, then this is your responsibility personally and In this case you cannot hold PRDI responsible and hold PRDI harmless from any losses incurred in this regard.
AD. PRIVACY POLICY
1. Apart from the information requested in Letter B Number 6 of these Service Provider Terms and Conditions, you will also be asked to enter your Personal Information such as your full name, address, city, postal code, place of birth, date of birth, gender, ID card number, and phone number.
PRDI guarantees the privacy and/or protection of your Personal Information, by:
a. maintain the confidentiality, integrity and availability of your managed Personal Information;
b. guarantee that the collection, storage, use and provision of your Personal Information will be based on your consent, unless otherwise specified, or required by applicable laws and regulations; and
c. guarantee that the use and disclosure of your Personal Information is carried out based on your consent as the owner of the Personal Information and in accordance with the purposes that were conveyed to you at the time of obtaining the Personal Information. Exceptions to this are justified if legally required in accordance with the applicable laws and regulations and/or on a court decision with permanent legal force requiring PRDI to disclose your Personal Information.
2. You can view the PRDI Privacy Policy applicable to PRDI Mobile at https://prodiadigital.com/id/page/terms-and-conditions
3. By using PRDI Mobile, you are deemed to agree to PRDI's Privacy Policy, and agree to give PRDI the right to use the information you provide to PRDI through PRDI Mobile, for things as stated in PRDI's Privacy Policy.
AE. INTELLECTUAL PROPERTY RIGHTS
Everything about PRDI Mobile, including but not limited to text, images, names, logos, content, features, programs, technology, designs, trademarks, and software are intellectual property rights owned by PRDI (“PRDI HKI”) which are protected under the Applicable Law, including but not limited to: (i) Law no. 28 of 2014 concerning Copyright; (ii) Law no. 13 of 2016 concerning Patents as amended by Law no. 11 of 2020 concerning Job Creation; (iii) Law no. 20 of 2016 concerning Marks and Geographical Indications as amended by Law no. 11 of 2020 concerning Job Creation; and (iv) other relevant laws and regulations. You are not allowed to use PRDI IPR for personal gain.
AF. APPLICABLE LAW AND DISPUTE SETTLEMENT
1. These Service Provider Terms and Conditions are subject to and governed by the laws of the Republic of Indonesia.
2. You and PRDI agree that in the event of a dispute, conflict, dispute arising out of or in connection with this Agreement or its implementation, including, but not limited to, the existence, validity, validity, or termination of the rights or obligations of a Party ("Dispute"), then You and PRDI will resolve the Dispute through deliberation to reach a consensus within a period of 30 (thirty) days after receiving notification from one of the Parties regarding the existence of the Dispute.
3. If you and PRDI are unable to reach an agreement to resolve the Dispute within 30 (thirty) days from the onset of the Dispute, both Parties agree to resolve the Dispute through the Central Jakarta District Court.
AG. SEPARATION
These Service Provider Terms and Conditions are established and agreed upon in accordance with the prevailing laws and regulations in the territory of the Republic of Indonesia. If any provision in these Service Provider Terms and Conditions is declared illegal, invalid, or unenforceable, and your rights or obligations and PRDI will not be materially harmed due to the following problems:
1. Such provisions will be completely separated;
2. These Service Provider Terms and Conditions will be construed and enforced as if the illegal, invalid, or unenforceable provisions were never part of these Service Provider Terms and Conditions; and
3. Other provisions of these Service Provider Terms and Conditions will remain in full force and effect and will not be affected by such illegal, invalid or unenforceable provisions or by any separation from the relevant provisions.
AH. CHANGES TO SERVICE PROVIDER TERMS AND CONDITIONS
1. PRDI reserves the right to change and update the Terms and Conditions of this Service Provider at any time based on its absolute discretion. We will notify these changes through PRDI Mobile by explaining the last date of each change to the Terms and Conditions of this Service Provider (at the beginning of the Terms and Conditions of this Service Provider). If deemed necessary, PRDI can inform changes to the Terms and Conditions of the Service Provider via email registered to the Account. Changes to these Service Provider Terms and Conditions will be effective 24 (twenty four) hours after being announced. If you are not willing to be bound by the new Service Provider Terms and Conditions, then you are not allowed to use PRDI Mobile further.
2. PRDI without prior notification to you, has the authority to take necessary actions for any alleged violation or violation of the Terms and Conditions of the Service Provider and/or Applicable Law in the form of Account suspension, and/or Account deletion.
AI. AGREEMENT TO THE TERMS AND CONDITIONS OF SERVICE PROVIDER
1. These Service Provider Terms and Conditions are binding on you and PRDI.
2. You hereby declare that you fully understand the Terms and Conditions of this Service Provider.
3. If in the future there is a feature development in the PRDI Mobile, PRDI will update the Terms and Conditions of this Service Provider and provide notice of changes to the Terms and Conditions of this Service Provider, either through the application or via email registered to the Account.
4. By checking the part of these Service Provider Terms and Conditions which reads "I have read, understood, and agree to the above Service Provider Terms and Conditions" then you have understood and agreed to these Service Provider Terms and Conditions and therefore such agreement is proof that valid and has perfect evidentiary power as appropriate for the agreement given by signing the Terms and Conditions of this Service Provider.
Terms and Conditions This Service Provider has been adjusted to the provisions of the applicable laws and regulations.
√ I have read, understood, and agree to the above Service Provider Terms and Conditions.
√ I am an Indonesian citizen and have obtained all legal permits to provide Health Services as a Service ProviderRenewed on the date April 19, 2024
